Would never sail with Royal Caribbean again

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 29

Overall rating:

2.5 out of 5
Verified Review
Enchantment of the Seas

8 Night Southeast Coast & Perfect Day (Baltimore Roundtrip)

Sail date: January 06, 2023

Ship: Enchantment of the Seas

Cabin type: Oceanview

Cabin number: 2034

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

Our cruise was not all it was meant to be. We sailed out of Baltimore MD on 12/30-1/6 on the Enchantment of the Seas. We will never again sail Royal Caribbean. We were one of the about 25 rooms on deck #2 that didn’t have air conditioning when the cruise started. It exacerbated our 11 yr old twin daughters sea sickness for most of the day on the 31st. The temperature in our room was at least 85 degrees. I had to prop the door open in an attempt to get any relief into the room itself. Mysteriously a room became available when we threatened to leave at the first port under threat of RC providing a flight home. The seasickness ended within 45 minutes in an air conditioned room because we had Dramamine patches, wristbands and ginger chews. We were prepared. We arrived in Orlando to what looked like snowing out the pool deck #9 windows. I’m not sure who decides to scrape paint off of the deck above without some sort of tarp to attempt to catch it. It was all over the deck, deck chairs, towels and probably in the pool itself. A ridiculous decision on the part of management. We then lost water pressure one evening, which then presented brown water running out of our bathroom faucets. It was to the point on our vacation, Christmas gift for the family, that we thought we were being Punked/Candid Camera. The last day of the cruise the entire 4th and 5th floor smelled like a sewer back up. Not at all what we thought we were paying for to sail Royal Caribbean. Today we received an email for a cruise credit due to I’m guessing terrible reviews of the cruise week. What an embarrassment that the credit totaled $298 for a family of 4, our kids did not sail free. That didn’t even cover the fees paid for the terrible WiFi for 4 people. It’s shocking that you would disrespect people with such an absurd “credit”. Our kids are at an age where we planned on traveling more. Rest assured it will not be on Royal Caribbean, nor would we recommend anyone of our friends/family/coworkers to sail RC as well.

Embarkation

4 out of 5
Smooth

Ship experiences

Food and Dining

1 out of 5
The actual staff were fantastic

Onboard Activities

3 out of 5

Entertainment

3 out of 5
N/A

Children's Programs

3 out of 5
That is pitiful for an “arcade”. Many family events were scheduled during the early dining time slot. Most families were at the early time slot.

Service and Staff

5 out of 5
Fantastic!! Made the trip what it was.

Ship Quality

3 out of 5
The common area on deck3 4 and 5 smelled like a sewer backup by the last day.

Cabin / Stateroom

1 out of 5
The air conditioning was broken on day one. No attempt to even fix it until about 25 rooms complained about it.

Ship tip

Don't do it.

Ports of call

Charleston, South Carolina

4 out of 5
Would love to return

Port Canaveral, Florida

1 out of 5
The pontoon boat ride was in a residential area. Not at all what the description indicated.

Perfect Day At Coco Cay, Bahamas

1 out of 5
Coco Cay was great. We wished it was for 2 days. The “swim with the pigs” was a money grab photo op.

Disembarkation

5 out of 5
Very smooth

Traveler Photos

Was this review helpful? 29

9 Comments

Cruisers4Lyfe     5 months ago

Thanks for sharing

TNTGreen    1 year ago

No excuse but you sailed on the second oldest ship in their fleet. Next time do your research of the actual ship. After my experience on Oasis I personally wouldn’t book a small older ship.

Gwbigdog    1 year ago

Oops sorry 😞 thanks

javawoody    1 year ago

Sorry for your poor experience

Flcruisepro    1 year ago

It's always best to do some research. This is one of RC's oldest and smallest ships. While that is not an excuse, it might have persuaded you to go on a newer ship that would be less likely to have problems. I would call Royal Caribbean, explain what you experienced and see if you could get more of a refund, given all that you had to endure.

tavo6    1 year ago

Thanks for your review

CruzeFan    1 year ago

A newer ship would be a better experience

joyandjerry    1 year ago

Shame you had problems. Been on Grandeur several times and no problems. Why did you give Coco Cat one star if it was nice?

michelleb1127    1 year ago

I am sorry to hear that you had such a bad experience. Royal's newer ships are nothing like that. They really should keep up all their ships.

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