Overall great experience

Item: Enchantment of the Seas
Rating: 4.7
Author: JABRV

Enchantment of the Seas Cruise Review to Caribbean - Western

JABRV

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 6

Overall rating:

4.7 out of 5

Verified Review

5 Night Western Caribbean (Galveston Roundtrip)

Sail date: January 24, 2020

Ship: Enchantment of the Seas

Traveled as: Large Group

Reviewed: 4 years ago

Review summary

Cruise was great! Customer service from Price line was horrible! I had questions about a cruise credit and called every number I could find from . No one could answer my question if I could even get a human on the phone! And I was literally hung up on 2 times in mid-sentence. Don't use . Buy straight from the cruise line.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

Did not attend

Service and Staff

5 out of 5

The waitstaff in The main dining room were excellent! Francisco, John and Marco were the best and really took care of us

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

Room was a little dirty when we first entered. Hair, dust..but housekeeping did a good job a cleaning throughout the trip

Ports of call

Galveston, Texas

5 out of 5

Progreso (Merida), Mexico

5 out of 5

Cozumel, Mexico

4 out of 5

Not as much to do. Be careful with taxi drivers. A taxi driver approached us as we were walking and said he would charge us $25 to take us downtown which is where we were headed. There were four of us in the party. When we got down, we have him $40 (we thought we were giving a good tip), but he said we were $60 short. He said it was $25 per person, which is not what he said at first. We speak Spanish so there was nothing lost in translation. He swindled us!

Thumbs Up 1

Disembarkation

5 out of 5

8 Comments

Gwbigdog 2 years ago

Always book directly.

Thumbs Up 0

Flag

cruisereckoning 4 years ago

Glad you enjoyed

Thumbs Up 0

Flag

Cruiserike0322 4 years ago

Sometimes customer service can be hell

Thumbs Up 0

Flag

eddiemac1 4 years ago

I always book direct. You don't get any better of a price thru an agency. You may get a free perk or two, but not a better price on the cruise itself.

Thumbs Up 2

Flag

Ricdalek 4 years ago

Unless it's a third party that specializes in cruise vacations, I'd hesitate.

Thumbs Up 1

Flag

DerekMire 4 years ago

U got taken

Thumbs Up 2

Flag

TheSnoMan 4 years ago

On taxi ride, someone played you. We typically pay 8 bucks total for 2 people for a ride downtown in Cozumel. We even took a horse and buggy once for 10 buck total.

Thumbs Up 1

Flag

TheSnoMan 4 years ago

I would never buy a cruise from Priceline and it would not be someone I would ever consider for this either. We have booked all our cruises through a 3rd party (same one for all) and have zero issues. Also we have always gotten a better price and more perks than were offered by cruiseline for same cruise when I checked.

Thumbs Up 0

Flag

Other reviews of this sailing

Relaxing Getaway Cruise

Caribbean Cruising

Enchantment Cruise 1/24/2020