FREQUENT CRUISE NOT HAPPY WITH MY EXPERIENCE!!

Item: Enchantment of the Seas
Rating: 2.6
Author: DrRicardo

Enchantment of the Seas Cruise Review to Caribbean - Western

DrRicardo

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 43

Overall rating:

2.6 out of 5

Verified Review

5 Night Western Caribbean (Galveston Roundtrip)

Sail date: July 03, 2019

Ship: Enchantment of the Seas

Cabin type: Oceanview

Cabin number: 2552

Traveled as: Couple

Reviewed: 5 years ago

Review summary

I have been on many cruises in which this one has been utterly horrific and terrible! I typically do not write reviews, but I feel that it my duty as a frequent cruiser to help your organization improve in the areas that need serious work. Again, I don't like to complain, but what is right is right! Lastly, I met quite a bit of first time cruisers that were not happy about the conditions and or their experience. I will not travel on your ship until Royal Caribbean resolves the issues that I explained in my ratings.

Embarkation

3 out of 5

The embarkation was a typical/standard experience

Ship experiences

Food and Dining

1 out of 5

The buffet was closed several times through day on the cruise. The buffet set up unorganized without any traffic structure to reduce congestion. The hamburgers and hot dogs were not freshly mad in which they let them sit under a heat lamp for a long period of time. In fact, the hamburgers had cheese on them while laying out for the cold and dryness in the air to deteriorate them. The specialty pizza area was not open 24 hours and the salad bar across from it had brown lettuce.

Onboard Activities

1 out of 5

There was no basketball court and the pools for the kids and the hot tubs looked very unsanitary. For example, the sprinkling water was not running, kids were laying on the pool tile and left a lot of trash on it.

Entertainment

1 out of 5

I went to the bar on the 11th floor in which someone spilled a drink on the dance floor. The did not rope the entire section off to reduce the possibility of a safety hazard in which someone walked in between the opening of the rope and danced in the middle of the spill. A short deutsche speaking female seemed like she did not want to be there in which people were complaining about her attitude. I did not enjoy it at all!!

Service and Staff

5 out of 5

The service from the room staff and dining staff was outstanding!

Ship Quality

1 out of 5

The ship seemed to be an old ship that they should've stop sailing a long time ago. If I had the opportunity to upload a picture of the non-cleanliness of the ship, I would show you a picture I took of a huge dead roach in the cabin hallway. Lastly, one row of elevators did not work the entire time.

Cabin / Stateroom

3 out of 5

The overall comfort, size, and cleanliness of was good.

Ports of call

Galveston, Texas

4 out of 5

The port were standard.

Thumbs Up 0

Progreso (Merida), Mexico

2 out of 5

The excursion to in Progresso to beach was great in which I took the bus from the port to another location to the beach. The part of taking to buses to get to a particular location was unacceptable.

Thumbs Up 0

Cozumel, Mexico

3 out of 5

The port was standard

Thumbs Up 0

Disembarkation

3 out of 5

Getting off the ship was good and nonhectic.

Traveler Photos

9 Comments

Cruisers4Lyfe 5 months ago

Thanks for sharing

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Shh813 5 years ago

I don’t see how you have been on many cruises since this Fake review shows you didn’t do any research of the ship. Cruising is not for you.

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bigcruisers2 5 years ago

Last time we sailed on her. It had a basketball area. Yes she is old. But we enjoyed our time. I don't think you are a frequent cruiser, no cruises listed. Apparently you didn't complain to Royal Caribbean. Just saying

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TNTGreen 5 years ago

Some of the issues you’re complaining about you could of gotten clarification on Royal website prior to booking your cruise so that’s no fault but your own for not researching. For example the basketball court that would be on the deck plans, dining which states Windjammer is open for Breakfast, Lunch and Dinner, and no 24 hour pizza listed. Cruising is not for everyone but if you ever try it again in the future prior to booking research to see what they have to offer first. The roach thing is gross though.

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TNTGreen 5 years ago

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CruzeFan 5 years ago

Who are you complaining to? This is not a cruise line site. I am doubting your cruise history based on your comments and no previous cruises listed. You will get more credibility by listing your previous cruises and not bashing everything about the cruise line. Nothing is ever all good or all bad. Extreme reviews get ignored as being either fake or posted by someone with a grudge against the cruise line.

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Shh813 5 years ago

Your review is being heard by no one who cares. The cruise-lines don’t visit this sight. And cruising isn’t for you!

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FDTripp 5 years ago

You posted your complaint on the wrong site. You should post in the cruise website.

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Keitha 5 years ago

What numerous cruises? No other cruises on your profile. My advice to you,my friend, stay home.

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