Won’t do it again

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 18

Overall rating:

3.1 out of 5
Enchantment of the Seas

4 Night Bahamas (Port Canaveral Roundtrip)

Sail date: September 24, 2018

Ship: Enchantment of the Seas

Cabin type: Oceanview

Cabin number: 3024

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

This was my first cruise and I do not plan on ever cruising again. We paid tons of money for different packages and thought that we would have a worry free vacation with our family, but that wasn’t so. Because we had 8 people in our party, we were not able to take all our pictures together. It was a afamily vacation with 7 adults and 1 child, but because we had to all stay in 4 different cabins, (how could we all fit in one?) they wanted us to pay $200 PER CABIN for us to take family pictures together. We were told the first day of the cruise that it would be fine, so we purchased one package and took our photos together. We were extremely excited about the photos and we couldn’t wait to get our disc at the end of the cruise. On the last night of the cruise however, we were told that we were told incorrectly by the other staff member and if we wanted the photos of our family, we would need to pay $600 more, $200 per cabin. It ruined our vacation because we didn’t take many pictures of our own thinking that we would have the pictures that they took for us. Now we have nothing to show for this experience which is heartbreaking because it will likely be the last family vacation that we get to take with my mother who has been battling cancer for almost 2 years now. Besides the cruise being over crowded and our day at Cocoa Kay being cut short when we had purchased a $280 bungalow, this was by far the biggest let down. I will never forgive Royal Caribbean for ruining this memory for my family. How can they expect a family traveling together to spend so much on a photo package when they have already spent so much on rooms and drink packages just to enjoy their trip? When is enough enough? We looked forward to this trip for so long, just to feel more stressed out once we were on the ship. Never again.

Embarkation

4 out of 5

Ship experiences

Food and Dining

5 out of 5

My Fair Lady Dining Room

5 out of 5

This is as the best part of our cruise with Royal Caribbean. Anthony and Michaelvas were incredible! They took such great care of us. They learned our names and made us as though they cared. The food was wonderful and the dinning experience was superb. We sat at a different table one night of our cruise and that was a mistake, after that night we made sure to ask for Anthony and Michaelvas each night.

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Children's Programs

Service and Staff

4 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Save lots of money before you go. They will gouge you for money at every corner.

Ports of call

Port Canaveral, Florida

1 out of 5

Cococay (Cruise Line's Private Island)

5 out of 5

Nassau, Bahamas

3 out of 5

Disembarkation

2 out of 5
Was this review helpful? 18

10 Comments

chinadoll07    6 years ago

I'm so sorry to hear about your experience... especially after hearing about your mother. Cruising is my favorite form of vacation and I'm certain many will agree when I say don't let this mishap spoil future sailing. As many have said here, do plenty research so that your expectations are managed and you know your entitlements.

kknorr0320    6 years ago

We often travel as a large group. We get group pictures and just buy the one or 2 we want. Even though the pics are under 1 room, everyone can buy them. Or 1 person buys them and scans them in and emails them to everyone else.

Shh813    6 years ago

Sorry to hear about your cruise. I know it was a horrible experience for you but now you know. We've been on 8 cruises and have loved them all. However, we don't have pictures taken or drink liquor so those are 2 things we don't have to worry about. I hope you enjoyed the cruising , ports, food, and activities. Hope you will try again as it is the best vacation ever.

chappywv    6 years ago

Did you get any of your money back on the bungalow? I would hope if they would do the right thing

BASSON61    6 years ago

Sorry to hear about your unfortunate vacation but don’t give up on cruise and it’s one of the best ways to spend your vacation money just do a lot more research and homework before you go on a cruise ask a lot of questions it never hurts keep on cruising I love to cruise

kendor    6 years ago

Always take my own pics....prices are insane onboard.

RNS247    6 years ago

IkeDeb    6 years ago

I am so sorry for you and your family. The pictures prices are extreme.

TNTGreen    6 years ago

Yes with the photo package it’s per cabin and it’s like that on most of the cruise lines. We usually take the majority of photos on our own but may purchase A la carte a couple of them. As far as drink packages again like that on majority of cruise lines but you don’t have to purchase the drink package you can purchase drinks as you go. Also so you know they don’t overbook a cruise it probably was a sold out cruise but that’s common. With any vacation if you research in advance it will better prepare you of what to expect. All of this is listed on their website.

roystonrogers    6 years ago

We had problems with photos promises on Cunard they never took the dvd of the pirts etc so we never had them and it was our honeymoon won't pay that again. Don't need or want the hassle and the cost total waste of time they make up the rules as they go along

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