ABSOLUTELY HORRIBLE!!!

Item: Enchantment of the Seas
Rating: 3.1
Author: Smithmom2

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Smithmom2

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 7

Overall rating:

3.1 out of 5

4 Night Bahamas (Miami Roundtrip)

Sail date: June 11, 2018

Ship: Enchantment of the Seas

Cabin type: Inside

Cabin number: 4061

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

I will always cherish the family time. As far as Royal Caribbean and the Enchantment of the Seas, it was ABSOLUTELY HORRIBLE. After the cruise was over, customer service offered me a $160 voucher for my MANY struggles and inconvenience. (I don’t have the space or time to list all of them). I would be ashamed to offer that to a customer how paid thousands to cruise on their ship! NEVER AGAIN !!!!!

Embarkation

2 out of 5

Ship experiences

Food and Dining

5 out of 5

the dining room roof and service was awesome!

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5

My wheelchair broke as I was boarding the ship. The staff could not fix it and didn’t not help me in anyway to get around for the entire duration of my cruise. One day I had to stay in my room all day. MANY ISSUES with customer service DURING and AFTER OUR CRUISE. !!! We even had to tell the room steward to leave us toilet paper. Our bathroom sink was not cleaned.

Ship Quality

2 out of 5

Cabin / Stateroom

3 out of 5