Short and sweet! Good for first time cruisers!

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

MattCheung

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 5

Overall rating:

4.6 out of 5

Verified Review

4 Night Bahamas (Miami Roundtrip)

Sail date: January 08, 2018

Ship: Enchantment of the Seas

Cabin type: Oceanview

Cabin number: 4076

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

We had a lot of fun on our first cruise experience despite our first two days of liquid sunshine! However, "guest services" desk on deck 5 was one of the worst customer experiences that I've had in recent memory! Thank goodness for our servers for dining and accommodations!

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Awajan and Jimmy we're wonderful! They had great attention to detail and managed their tables extremely well! We we're so happy to see them every night!

Entertainment

1 out of 5

My fiance had a terrible experience with the products from the "mini facial" which we felt was faulty advertising. Also, her skin is still irritated from the products they used.

Children's Programs

4 out of 5

The shows were entertaining

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

We noticed there wasn't any hot water to shower on the last day of the ship for a few hours. Back to normal in the morning.

Ship tip

Don't forget to print everything ahead of time as the service desk will be relunctant to help you!!!

Thumbs up

Ports of call

Miami, Florida

5 out of 5

Nassau, Bahamas

5 out of 5

Cococay (Cruise Line's Private Island)

5 out of 5

Key West, Florida

5 out of 5

Disembarkation

5 out of 5

2 Comments

Windjam064 6 years ago

We only have been on 2 cruises where the guest service desk was friendly. I guess they work long shifts, 7 days a week for months at a time only hearing passenger's problems. I wish they could give their staff some guest service training 😀

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MattCheung 6 years ago

We could tell guest services didn't care much about their jobs.

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Other reviews of this sailing

Horrible food!