HORRIBLE CUSTOMER SERVICE & SHIP IN VERY BAD CONDITION

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 9

Review summary

AS WE ENTERED THE SHIP NOT ONE MEMBER WAS THERE TO GREET US, WE HAD TO WONDER AROUND TO EVEN KNOW WHERE THE ELEVATORS WERE LOCATED. TALKING ABOUT ELEVATORS, EACH ONE OF THE SIX HAD THERE INDIVIDUAL BUTTON AND CONTROL, WHICH MEANT WE HAD TO PUSH EACH ELEVATOR BANK TO GET THE SERVICE. THE ROOMS HAD CHIPED MIRRORS WITH BAD CARPET ODOR. BUFFET WAS A REHEATED CONTINOUS MENU. THE BEST FOOD EXPIRIENCE I HAD WAS MY DINING WITH MANUEL & JULIAN (WAITERS) IN THE FAIR DINING. AND PLEASE DONT GET ME STARTED WITH THE DELUXE BEVERAGE PACKAGE I BOUGHT AHEAD OF TIME.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Nassau, Bahamas

Cococay (Cruise Line's Private Island)

Key West, Florida