HORRIBLE CUSTOMER SERVICE & SHIP IN VERY BAD CONDITION

Enchantment of the Seas Cruise Review to Caribbean - Bahamas
Experience: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

1 out of 5
Verified Review
Enchantment of the Seas

4 Night Bahamas (Miami Roundtrip)

Sail Date: April 10, 2017

Ship: Enchantment of the Seas

Cabin Type: Inside

Cabin Number: 8593

Traveled As: Family (young children)

Reviewed: 1 year ago

Review Summary

AS WE ENTERED THE SHIP NOT ONE MEMBER WAS THERE TO GREET US, WE HAD TO WONDER AROUND TO EVEN KNOW WHERE THE ELEVATORS WERE LOCATED. TALKING ABOUT ELEVATORS, EACH ONE OF THE SIX HAD THERE INDIVIDUAL BUTTON AND CONTROL, WHICH MEANT WE HAD TO PUSH EACH ELEVATOR BANK TO GET THE SERVICE. THE ROOMS HAD CHIPED MIRRORS WITH BAD CARPET ODOR. BUFFET WAS A REHEATED CONTINOUS MENU. THE BEST FOOD EXPIRIENCE I HAD WAS MY DINING WITH MANUEL & JULIAN (WAITERS) IN THE FAIR DINING. AND PLEASE DONT GET ME STARTED WITH THE DELUXE BEVERAGE PACKAGE I BOUGHT AHEAD OF TIME.

Ship Experiences

Food and Dining

1 out of 5
DINING WAS THE ONLY GREAT EXPERIENCE

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
CHIPPED MIRRORS BAD ODOR IN CARPETS STAND UP SHOWER VERY OUTDATED AND WATER KEPT LEAKING OUT

Ports Of Call

Miami, Florida

3 out of 5

Nassau, Bahamas

3 out of 5

Cococay (Cruiseline's Private Island)

1 out of 5

Key West, Florida

3 out of 5
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