Sweet and sour feeling about Enchantment of the Seas

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

yitang0304

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 74

Overall rating:

3 out of 5

Verified Review

Sail date: May 16, 2016

Ship: Enchantment of the Seas

Cabin type: Suite

Cabin number: 8052

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

Cabin - we booked a Royal Family Suite. It was huge and comfortable, but there is a strong, sour odor in both of the bathrooms. And the main bathroom flooded on the third night.

Food - Chop Grille is not worth the money. $35 per person already and you still have to pay extra for the lobster etc. And the woman at the front desk made us waited outside for 15 minutes even though we already made a reservation.

Entertainment - satisfying. They do not have a huge dance crew though, the perforfance is really good.

Service - the stateroom attendant service exceeded our expectation. He reacted very fast and was very friendly, folded animals with bathroom towels. I gave him extra tips. The waiter in the main dining room also did a good job.

Shore Excursions - They do not provide bags for the towels and everything like Celebrity so prepare yourself with one.

Overall it is a average rating for the Enchantment of the Seas.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

I regret booking this cabin. Before I booked it, I read about the review from others complaining about the odor of the bathroom and the flood they had. "How bad could it be" I thought. Besides there was only one Suite cabin left so I had no choice but to book it. On the first day when we first entered the cabin we wowed because the suite was HUGE, comfortable and beautiful. The review wrote on 2014 is still true, there was a sour odor in the bathroom but we thought it was okay. HOWEVER! On the third night, there was a sudden tilt of the ship and when we returned to our cabin, ugh! The main bathroom was totally flooded with dirty, black, sour smell water and so is the main bedroom. I reported to our stateroom service and the attendant guy reacted immediately. He shampooed the carpet of the bedroom and made us a sofa bed in the living room so that my mom could sleep there to avoid the smell. None of the other staterooms had this problem. The supervisor came, apologized and offered us a 40% discount on our next cruise. But I refused because "next cruise" means we have to sail with Royal Caribbean again and I think it is fair to solve the problem on the current cruise. At last the supervisor agreed to give us a partial refund. Great staff, great service, but if you have a choice (which I haven't), do not book 8052!