High prices, low quality

Item: Enchantment of the Seas
Rating: 2
Author: stefanofsernani

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

stefanofsernani

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 10

Overall rating:

2 out of 5

Verified Review

Sail date: May 03, 2016

Ship: Enchantment of the Seas

Cabin type: Inside

Cabin number: 2561

Traveled as: Large Group

Reviewed: 8 years ago

Review summary

Gratuity should be per room, no per person, too expensive for what we received, food is okay, and crew (some of them) should learn how to treat with respect the travellers

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

First, I was really clear when I said, we are couples so please a room for 4 which we can sleep 2 and 2, never happened

Ports of call

Miami, Florida

5 out of 5

Cococay (Cruise Line's Private Island)

3 out of 5

Nassau, Bahamas

3 out of 5

5 Comments

Windjam064 8 years ago

We had one story where our table mate took a kitchen tour. Workers who have a better skill with English have a better potential of getting an " front of house" job, but those who don't will have a back house position. Well, one kitchen worker was slicing tomatoes. The guest asked him about the job and it was 12 hour shifts. However, the worker was happy because he said last year he was peeling potatoes and this was a lot better. Both jobs were better then what he had at home in the Philippines. He seemed honestly happy for the opportunity. Those are the folks I wish tips trickled down to.

Thumbs Up 3

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lauren45 8 years ago

I agree with Windjam064! A lot of people don't consider having to tip at the end, and when it comes, it can seem like such a burden. but these people serve hand and foot for guests 12 hour shifts 7 days a week for months on end, they deserve more than the gratuity fee. More people need to pre pay their gratuities, and then give a few extra bucks here and there! They might give you better service

Thumbs Up 6

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Windjam064 8 years ago

The staff work hard and have long contracts, even 12 hour shifts 7 days a week for 10 months. I no longer think of gratuities as "tips" but as a service charge imposed by the cruise line. Plus, not all of the money goes to the staff directly so if someone gave great service, and you have the means, a quiet gift of direct cash is always appreciated. It is good karma I think.

Thumbs Up 3

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vika1819 8 years ago

Haven't sailed on enchantment yet. But noticed that rccl phone customer service declined. Sad.

Thumbs Up 1

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gdman 8 years ago

Sometimes the travelers need to treat the crew with respect. Sailed on Enchantment last month and found everything and everybody top notch. Could not have asked for better service, accommodations,, and food.

Thumbs Up 8

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