Great time at the Ports / Should have taken a different ship

Enchantment of the Seas Cruise Review to Caribbean - Bahamas
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
Verified Review
Enchantment of the Seas

4 Night Bahamas (Port Canaveral Roundtrip)

Sail Date: September 07, 2015

Ship: Enchantment of the Seas

Cabin Type: Inside

Cabin Number: 2093

Traveled As: Family (older children)

Reviewed: 3 years ago

Review Summary

 

First of all we had a great time at Coco cay enjoying the water, I recommend the $18 floating mat. We also walked all around the island.  We loved Nassau as well, we rented a scooter for the entire day and drove over to paradise Island right up onto public beach access. We were directly on the beach in front of Atlantis . Beautiful. We drove back ( be careful if you do this) people there can't drive. We toured the city and parked , walked and shopped. Met amazing people. Great day!

Now the Ship- when we boarder we had 3 rooms. One of which was to be set up for 4 people . Well it was not. After going directly to guest services about the room not being correct, they actually got an attitude with us. Then told us it would be fixed by 4:00. At 4:00 we checked nothing done. So we went back, the head person at guest services then all but yelled at us that he was never told and that it wasn't his problem. I explained, How do you expect 4 couples to sleep on one bed? He said he will get it fixed. 2 hours later. Nothing done. We had at this point driven over night to get to Florida and all just wanted sleep. We went to the deck supervisor then. He explained that no one from guest services ever told him about the problem and immediately got to work on it. It was almost 10:00 pm. This same room never could get the AC under 85 degree and no one would fix it. The only great service we got was our head server in the main dining room! The food in the my fair lady dining room was great! The ship is very Dated and has very minimal shops. The comedy show was ok, the love and marriage game show was the best entertainment . Our only regret is the ship ! 

Ship Experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
The worst

Ports Of Call

Port Canaveral, Florida

3 out of 5

Cococay (Cruiseline's Private Island)

5 out of 5

Nassau, Bahamas

5 out of 5
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