Unhappy cruiser

Enchantment of the Seas Cruise Review to Caribbean - Bahamas
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2 out of 5
Verified Review
Enchantment of the Seas

4 Night Bahamas (Port Canaveral Roundtrip)

Sail Date: August 25, 2014

Ship: Enchantment of the Seas

Cabin Type: Inside

Cabin Number: 2123

Traveled As: Singles/Friends

Reviewed: 4 years ago

Review Summary

this was my first cruise on RCCL

 

first the pluses: check-in was very quick and easy, had wheelchair assistance and a very friendly porter; everyone on the ship we encountered was very friendly except for the sales staff in perfumes and cosmetics; our room steward, room service wait staff and the wait staff in the dining venues were very attentive and made this the most pleasant part of the cruise.

now for the negatives: I had made arrangements for a scooter to be delivered to the stateroom and when we got to the room it was there but we had no available outlets, for medical reasons we need access to 5 outlets at night, it took me until 11 pm that night after talking to 4 different departments to get enough extension cords to recharge everything -- when we cruise Holland American with same requirements we had the extension cords delivered and the maintenance staff taped down all the extension cords for safety -- had no such luck or experience with this cruise.

we had to have an accessible cabin and we were placed on deck 2, just a warning - the beds were the most uncomfortable I have ever slept in and I have cruised in US, Caribbean, Europe, Russia and others and these beds consisted of a very thin and lumpy mattress resting on a metal bed frame.  The other issue was the odor in the bathroom, we had brought air freshner but ran out of that by the second day, used our Shalimar and Chanel when we had to be in the bathroom, there was a constant smell of sewage,,maybe because we were on 2nd deck? 

Room service was very timely but had an extremely limited menu, also when we ordered coffee and hot tea they would bring one cup, we borrowed another cup from the buffets

when we left the ship we needed wheelchair assistance, as a result we were the next to the last people to leave the ship.

Good luck, don't ask for accessible cabin, bring extra air freshener and extension cords if you need them and don't accept a cabin on deck 2.Sad

 

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5
carpet needed replacing and ship is showing its age,

Cabin / Stateroom

1 out of 5
no available electrical outlets, horrid sewage smell in the bathroom, cabin decor needed to be updated, doors were not evenly hung, dresser drawers slid open, beds were beyond terrible

Ship Tip

try another cruise line first

Ports Of Call

Port Canaveral, Florida

3 out of 5

Cococay (Cruiseline's Private Island) Did not visit port

had to skip because of heavy wind conditions

Nassau, Bahamas

3 out of 5
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