Good spaces and food but bad management

Item: Enchantment of the Seas
Rating: 3
Author: JuanV1

Enchantment of the Seas Cruise Review to Caribbean - Southern

JuanV1

Contributor Level: Deck Hand

Cruises: 7+ cruises

Reviews: 0

Helpful Vote: 1

Overall rating:

3 out of 5

Verified Review

8 Night Southern Caribbean (Ft. Lauderdale To Colon)

Sail date: November 29, 2008

Ship: Enchantment of the Seas

Cabin type: Balcony

Traveled as: Family (older children)

Reviewed: 15 years ago

Review summary

I think this ship has very nice spaces and good food quality. But the guest service management is very poor and the coordination between activities are bad too. At the second day of cruise I request for an appointment with the cruise director because I have experience in cruising and I am still waiting. The activities are too short and that makes that it is impossible to make an environment to enjoy them. The restaurants are very well attended and you can feel good there. Our cabin was dirty and the bathroom with bad smell.

Ship experiences

Food and Dining

5 out of 5

This is a good point for this cruise.

Entertainment

3 out of 5

I think they didnt coordinate the activities. They cut the good ones shortly.

Children's Programs

1 out of 5

The children activities were very poor in this cruise. Few children in this cruise, maybe in other route become better.

Service and Staff

1 out of 5

The only exception was the captain and crew members. The staff had only a repeating tape when you ask something.

Ship Quality

1 out of 5

The ship isnt well painted, it has many parts oxide. In my experience a cruise ship has to be painted in every port I didnt see it in this cruise. The public areas have good appearance but in some parts lack of cleanliness.

Cabin / Stateroom

1 out of 5

The cabin was good, but the stateroom attendant didnt change the linen in the whole cruise. The only exception was the towels. She was knocking the door to "clean" the stateroom too early in the morning and if you spend more time in your cabin you lose the turn to make the room.