Poor guest relations
Enchantment of the Seas Cruise Review to Caribbean - Western
6 Night Western Caribbean New Year's (Ft. Lauderdale Roundtrip)
Sail date: December 28, 2006
Ship: Enchantment of the Seas
Cabin type: Inside
Traveled as: Large Group
Reviewed: 16 years ago
Review summary
My parents had to leave the ship because my mother broke her leg. We had a terrible time getting their luggage off the ship and getting their passports to them at the local hospital. The Guest Relations staff apparently had no procedure for passengers leaving the ship early, had no idea what to do and it took hours.Ship experiences
Food and Dining
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Cococay (Cruise Line's Private Island)
Cococay (Cruise Line's Private Island)
Pros: Food and wait staff
Cons: guest relations desk