Poor guest relations

Enchantment of the Seas Cruise Review to Caribbean - Western
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2 out of 5
Verified Review
Enchantment of the Seas

6 Night Western Caribbean New Year's (Ft. Lauderdale Roundtrip)

Sail Date: December 28, 2006

Ship: Enchantment of the Seas

Cabin Type: Inside

Traveled As: Large Group

Reviewed: 10 years ago

Review Summary

My parents had to leave the ship because my mother broke her leg. We had a terrible time getting their luggage off the ship and getting their passports to them at the local hospital. The Guest Relations staff apparently had no procedure for passengers leaving the ship early, had no idea what to do and it took hours.

Ship Experiences

Food and Dining

5 out of 5
The wait staff was WONDERFUL

Entertainment

3 out of 5
We enjoyed the shows

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Dirty glasses were left in our room for 3 days until we put them outside the door. Only then were they replaced.

Ports Of Call

George Town, Grand Cayman

5 out of 5
Must see Stingray City!

Cococay (Cruiseline's Private Island)

5 out of 5
A delightful day of sun, snorkeling and relaxation

Key West, Florida

3 out of 5

George Town, Grand Cayman

5 out of 5
Must see Stingray City!

Cococay (Cruiseline's Private Island)

5 out of 5
A delightful day of sun, snorkeling and relaxation

Key West, Florida

3 out of 5

Pros: Food and wait staff

Cons: guest relations desk

Recommends Enchantment of the Seas? No.

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