Enchantment of the Seas Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

2-3 cruises


Helpful Votes

3 out of 5

A Great vacation except for the fire..

Sail Date: August 27, 2007

Reviewed: 9 years ago

Traveled As: Family (older children)

Room Type: Oceanview

All was well, until there was a fire that started a couple of rooms down from ours. Thankfully no one was injured but we had to tolerate the smell of smoke, stepping over and around workmen and walking halfway around the ship to get to our rooms. The staff at guest services were not very helpful. They only offered to have our clothes cleaned. Several rooms had to be moved, but ours was not. No one from the ship staff went out of their way to explain what was going on, only to make an announcement that some people would have to be moved. We felt very ignored and had to avoid our room for the entire evening to avoid the strong smell of smoke. If it wasn't for the fire, we would have had an excellent experience.
The food wasn't as good as other cruise lines. The dining room staff more than made up for it.
We were not impressed with the excursions that the cruise line offered but were able to find our own.

Pros: The ship was beautiful, plenty to do, the staff was wonderful.

Cons: There was a fire a couple of rooms down from ours. Thankfully no one was injured, but guest services were not very informative about who was going to be moved. We were not moved and spent the last couple of days stepping over workmen and having to walk out of our way to get to our room. Very loud

Recommends Enchantment of the Seas? Yes!

Ship Quality
Would have been great if it wasn't for the fire.
Food and Dining
Children's Programs
Cabin / Stateroom
Service and Staff
Room attendant and dining staff called us by name on the first day. This wasn't an easy task since we had all 9 of our children with us!
Cozumel, Mexico
It rained all day that we were there.
Key West, Florida
We could have done without the stop. We ended up at Ripleys museum, which was a lot of fun.
Belize City, Belize
We loved it! We had planned to book an excursion through the cruise but they canceled all outdoor excursions due to a thunderstorm that hit when we arrived. It soon cleared up, so we tendered to shore and booked our own! We went snorkeling in the reef and to another area to snorkel with the stingrays! As we were tendering to shore we were able to see a pod of dolphins!
Don't Miss: Snorkel with the stingrays and at the reef! Best ever!!

Was this review helpful?

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top