Enchantment of the Seas Cruise Review to Caribbean - Western

Contributor Level: Deck Hand


Helpful Votes

3 out of 5

The ship in general was wonderful,and c

Sail Date: September 21, 2006

Reviewed: 10 years ago

Traveled As: Couple

Room Type: Oceanview

The first night , our anniversary, the dinner accomodations were messed up. The personnel at the door of thye general dining room was clueless. Upon going to guest relations and speaking at length with Mr. Lopes, only then was the atmosphere enhanced. In addition the staff on the guest relations desk truly lacks traing in smiling, greeting and most of all empathy. My wife lost a very expensive bracelet of which I believe Carmin handled the report and seemed to care less. We still have not been notified, after calling the number given, about the ships search, a letter, I guess, is forthcoming. Our room attendant was great CHEERS TO OSWALD.

The procedure for leaving the ship also was a downer. We sat in the theater for two hours, no music, video ,TV something. No beverages-just the same repeated Welcome to FL. Then another long wait to go through customs --not even a seat if an older or ill person wanted to sit.

We truly love RCC, but the staff for instance the new I believe Vietnam or Phillipine female at Guest Relations had zero personality and at on point just diappeared when i was looking for Mr. Lopes.

Pros: the opportunity to do or not do

Cons: General poor cleanup in the pool area throughout the busy time Please of waitstaff but few bussers or those not attentive. Also always had debris and foodware from the evening hours still in hallways at 7am.

Service and Staff
Except for Sean in Chops and Lopes in Guest relations and some staff
Ship Quality
I believe this is enough for you to deal with.
Cabin / Stateroom
Food and Dining
Key West, Florida
Cozumel, Mexico
Cooking class and Chef excelent and just fun

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