Not what we paid for.

Item: Empress of the Seas
Rating: 3.1
Author: Sat54836763

Empress of the Seas Cruise Review to Cuba

Sat54836763

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 19

Overall rating:

3.1 out of 5

Verified Review

8 Night Best Of Cuba (Miami Roundtrip)

Sail date: November 04, 2018

Ship: Empress of the Seas

Cabin number: 4142

Traveled as: Couple

Reviewed: 6 years ago

Review summary

We booked thinking we had two ports to visit in Cuba. Two weeks prior Royal Caribbean replaced Santiago, Cuba with Key West. This change was disappointing and our disappointment also extended to the shore excursion in Havana. Offering a 4 hour Panoramic tour of Havana when more than half of the tour was in complete darkness is sad. Royal Caribbean didn’t live up to the quality of service they have provided in the past. I would not recommend this ship or itenerary to others.

Embarkation

1 out of 5

We were he’d in holding area for well over an hour without any explanation.

Ship experiences

Food and Dining

4 out of 5

The main ding room was outstanding. The Buffet is overly crowded and the food often appeared messy with so many people serving themselves.

Onboard Activities

2 out of 5

Entertainment

4 out of 5

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

As the itenerary changed I would be hesitant booking.

Thumbs up

Ports of call

Miami, Florida

3 out of 5

Labadee (Cruise Line Private Island)

1 out of 5

Key West, Florida

5 out of 5

HAVANA, CUBA

2 out of 5

As we were in port for approximately 1 hour and 40 minutes of daylight it negatively our visit. We were extremely disappointed in the way Royal Caribbean scheduled this port as it was the main focus when booking.

Thumbs Up 0

Nassau, Bahamas

1 out of 5

Disembarkation

1 out of 5

1 Comment

izman9th 6 years ago

Are you doing anything about it?

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Other reviews of this sailing

Extremely disappointed and want to ensure others know. Promised 8 Night Best of Cuba and with Royal Caribbean changing ports ended up with 1 hour of daylight in Cuba!

The Not-So-Best of Cuba

The Best of Cuba what a absolute joke and waste of money . 1.5 hrs of port time in the dark plus a trip to key west instead of Santiago de Cuba . Terrible smell of drainage on deck 4 & 5. Food in windjamer luke warm & not kept at correct temperature.