The Best of Cuba what a absolute joke and waste of money . 1.5 hrs of port time in the dark plus a trip to key west instead of Santiago de Cuba . Terrible smell of drainage on deck 4 & 5. Food in windjamer luke warm & not kept at correct temperature.

Empress of the Seas Cruise Review to Cuba

bumbleboy

Contributor Level: Second Mate

114 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 6

Helpful Votes: 104

Overall rating:

2.7 out of 5

8 Night Best Of Cuba (Miami Roundtrip)

Sail date: November 04, 2018

Ship: Empress of the Seas

Cabin type: Inside

Cabin number: 4527

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Our iterinary was changed a few days before we left Santiago de Cuba swapped for Key West. Havana Cuba arrived at 3pm off ship and through customs by 6.30pm extremley poor information given by RC crew regarding delays & money exchange. Queues for 2 days on board with people complaining and desperately upset they could not see family & tours cancelled by RCL. We cancelled our 3 hr tour due to it being dark and places we was planning on seeing being closed. $75 per person taken from RCL for visa which we used for 1.5 hrs.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

Food in windjamer luke warm and not kept at correct temperature, restaurant manager blammed the air con

Onboard Activities

2 out of 5

Small pool very salty not much to do on sea days. Brunch awaful

Entertainment

3 out of 5

Guest entertainment good

Service and Staff

4 out of 5

Bar staff outstanding exspecially by the pool. MDR excellent staff Housekeeping excellent

Ship Quality

2 out of 5

Poor sanitary toilets blocking and leaking deck 4,5,8 had terrible drainage smells and leaks.

Cabin / Stateroom

2 out of 5

Very small ,dated kept clean by housekeeper. Corridors smelt of bad drainage making us feel sick, we hardly was in the room slept & showered. First 4 days no tv channels satellite not working.

Ship tip

Do not book iterinary where you will arrive in the afternoon in Havana Cuba you will not see anything in the dark. Shops shut at 5pm and places of interest. Money exchange is shut by 8pm so be back in time to change any CUC back.

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