The worst trip I ever had!

Item: Empress of the Seas
Rating: 3.9
Author: lisadubbelde

Empress of the Seas Cruise Review to Cuba

lisadubbelde

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 27

Overall rating:

3.9 out of 5

Verified Review

8 Night Best Of Cuba (Miami Roundtrip)

Sail date: November 04, 2018

Ship: Empress of the Seas

Cabin number: 9116

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

Don’t go on this trip with empress of the sea and Royal Caribbean. What a drain to your pocketbook for nothing!!!!

Embarkation

3 out of 5

Ship experiences

Food and Dining

4 out of 5

Wescy and Na in the starlight dining were the the only highlight.

Onboard Activities

4 out of 5

Events crowded and no one seemed to know what was going on next. I attended a diamond education and the first 20 minutes were without a microphone so we couldn’t hear. Then they gave us coupons for earrings to a place under reconstruction in Nassau. Pathetic I asked two days in a row when we could pick up pictures from the dining room. I was told both times to come back later, not the last time to get picture is the night before we docked. I went to the photo place the last morning and was told to late. Too bad too sad...I should have gotten them earlier. It would have been nice to be told by the photo folks before. I really like some of them and once again I was disappointed. The last straw walking off the ship but then I received a bill for $900 more than the financial officer showed 12 hours prior...how?

Entertainment

5 out of 5

The bands were solid

Service and Staff

4 out of 5

I was sent to 10 different folks in order to cancel my bottomless champagne brunch. I didn’t want to give the ship one more dime after the bait and switch. We asked get our we’d vows renewed but the captain showed and told us he didn’t do that after we rushed to meet him in nice clothes...we were very confused and disappointed. Clearly, even though I emailed prior and spoke to many people on the “boat” no one ever really listened or why did they jackass around for nothing at all. Shameful...maybe for my next 25th anniversary. I wrote several emails from the ship to corporate and no one seems to give a crap. They owe us all money back...I felt robbed.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Choose another trip...or swim to Cuba. It would be better.

Thumbs up

Ports of call

Labadee (Cruise Line Private Island)

5 out of 5

Key West, Florida

5 out of 5

HAVANA, CUBA

1 out of 5

They canceled Santiago de Cuba because the “empress of the sea” pulled the docking area apart on a prior voyage. They brought us to Havana for 45 minutes of daylight. All shops were already closed. So no rum or cigars for me. It sucked. I was very disappointed. My tour bus had a mutiny and begged the tour to return us the the ship because we could only see our own reflections in the windows. Horrible

Thumbs Up 2

Nassau, Bahamas

5 out of 5

Disembarkation

5 out of 5

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Other reviews of this sailing

Extremely disappointed and want to ensure others know. Promised 8 Night Best of Cuba and with Royal Caribbean changing ports ended up with 1 hour of daylight in Cuba!

The Not-So-Best of Cuba

The Best of Cuba what a absolute joke and waste of money . 1.5 hrs of port time in the dark plus a trip to key west instead of Santiago de Cuba . Terrible smell of drainage on deck 4 & 5. Food in windjamer luke warm & not kept at correct temperature.