Alaska Cruise - Zecca
Emerald Princess Cruise Review to Alaska - Inside Passage
7 Night Inside Passage With Tracy Arm Fjord (Seattle Roundtrip)
Sail date: July 15, 2018
Ship: Emerald Princess
Cabin type: Suite
Cabin number: A752
Traveled as: Couple
Reviewed: 6 years ago
Review summary
The comment section for the cabin was not working so we are commenting on it here. We had a wonder suite (Port of Spain Suite). However, the service to the suite was just like a regular cabin. Rolan our Steward was great, don't get me wrong, but usually there is a special service butler or cabin attendant that provides additional service. There were a few small things, like it was indicated at check in and in the room documents that laundry was free. However, we were charged for it on our exit bill. We tried to exchange some champagne with another bottle of equal or great value (and pay the difference) for five days and never completed the transaction. We don't drink champagne but do like Asti or Riesling. We called room service, talked to the Associate Mater D, room steward, etc. Again, not a big deal, but I had called ahead with the Spa & wine package and they told me over the phone to work it out with our cabin steward. The Suite Breakfast in the Crown Grill was a terrible experience. We showed up there one day (a port day) where the paper in the cabin stated it ran from 7am-9:30. We showed up at about 8:50am. They were closed. At first the Mater D indicated that they closed at 0900. I showed him the paper and he said, "well no one was here so we closed." We did go back several days later and showed up around 8:40 on a Sea Day (they were open until 10:30). The staff was somber, almost depressed. You could tell no one wanted to work there. They did not introduce themselves, they took our order, someone else brought it and that was about it. They were busy taking the table clothes off the other tables, vacuuming, and setting up for lunch. One morning we went to the Club Class area, and there Mater D Razan immediately greeted us, was super friendly, the staff were happy, helpful, and very attentive. Razan made us personal crepes & Nutella, and they kept bringing orange juice coffee, and sweet rolls throughout the meal. I spoke to Vasco, the Associate Mater D at dinner and suggest they move Razan to the Crown Grill. Maybe more people would show up with that kind of service leadership!Embarkation
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Ship tip
Elevators are slow. Get use to walking the stairs. It is good exercise and you will find it faster than the elevators.