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Emerald Princess Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 20

Overall rating:

2 out of 5
Verified Review
Emerald Princess

7 Night Western Caribbean (Houston Roundtrip)

Sail date: April 12, 2015

Ship: Emerald Princess

Cabin type: Balcony

Cabin number: C702

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

The Emerald Princess was very much understaffed for this cruise.  Princess has to learn about "knowing your audience" for instance only 12 kids on the cruise and all the movies that played during the day at the pool with all adults were kids movies.  There were also no movies being played while at port and there had to be 100+ people at the pool.  Also there was crew members overseeing the kids in the pools and the parents just leave them off...from jumping and diving and taking over the whole pool, there were several guests that yelled at the kids and still nothing was done.  Then there was the Private Zumba class that closed down the adult pool from 10-11 am....during high peek time for six people to attend the class.  This class should have been done at 7-8 am or 8-9 am...once again not knowing your audience.  Being understaffed showed at formal night at Crooners bar there was only one bartender on and the place was packed.  Also there was only one person serving food at the burger/hot dog area.  The food I would say was "marginal", the room service lunch was terrible and lunch in the horizon was also not that great.  If you wanted to have a nice lunch or dinner you would have to go to the dinning room.  I really believe that when Princess comes out with "new ships", the service on the other ships go right down hill. Also, since when has "casual smart" in the dinning room become shorts with tee shirts, ripped jeans.  Other ships have guidelines on dressing for dinner, but on the Emerald Princess the guests got to wear what ever they wanted.  IT WAS A DISGRACE.... I am a Platinum member on the Princess and would have to think twice before sailing on this cruise line again

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5
There was no one overseeing the children in the pool and parents should be in the pool with the children at all times. I know that it is posted, but the posted sign is not even near the pool area.

Service and Staff

3 out of 5
The dining room staff and the room stewart were the best

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The best part of this room is the balcony.....very big

Ship tip

If you are going out of Houston you can only get beer and wine (not bottles) on your first night going out of Houston (Houston laws). So if you get the beverage package and do not drink beer and wine, then you might want to try to get your $ back for your Sunday drink package.

Ports of call

Houston, Texas

1 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5
beautiful beach area within walking distance of the ship

Belize City, Belize

5 out of 5
Very friendly island

Cozumel, Mexico

3 out of 5
shopping within walking distance
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