Disappointing Panama Canal cruise

Item: Disney Wonder
Rating: 3.5
Author: seve2kev

Disney Wonder Cruise Review to Panama Canal, Central America

seve2kev

Contributor Level: Second Mate

29 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 15

Overall rating:

3.5 out of 5

14 Night Very Merrytime Eastbound Panama Canal (San Diego To Galveston)

Sail date: November 05, 2021

Ship: Disney Wonder

Cabin type: Inside

Cabin number: 7043

Traveled as: Couple

Reviewed: 2 years ago

Review summary

I was extremely disappointed with Disney. The lack of communication on Covid policy and enforcement was dismally lacking. I talked to ship management and they apologized I expect when I am paying a premium, to have processes and procedures more clearly defined and thought through. I went on a Holland America cruise 3 weeks prior and the communications were heads above.

Embarkation

2 out of 5

The confusion before embarking and during was bad.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Only 3 good shows. Other days they showed movies

Service and Staff

5 out of 5

The waiters are great. This is what I expect from Disney. The guest services was a different story

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

Ok for being a inside cabin. Cleanliness was good

Ports of call

San Diego, California Did not visit port

Went from airport to ship

Thumbs Up 0

Cabo San Lucas, Mexico Did not visit port

We did not get off due to Covid concerns

Thumbs Up 0

Puerto Vallarta, Mexico Did not visit port

We did not get off due to Covid concerns

Thumbs Up 0

Panama Canal Transit

3 out of 5

I was disappointed that Disney did not have any talks prior to going through the canal. We have done this cruise before and the talks were exceptional. Why don’t Disney chose not to have talks is beyond me. They had 4 days at sea to set something up. They also did a poor job of identifying when things were going to happen. An example is when you were going under the interstate bridge. Communication was poor throughout the cruise

Thumbs Up 0

Cartagena, Colombia Did not visit port

We did not get off due to Covid concerns

Thumbs Up 0

Cozumel, Mexico Did not visit port

We did not get off due to Covid concerns

Thumbs Up 0

Galveston, Texas Did not visit port

We disembarked and went to the airport

Thumbs Up 0