DISASTER; Totally overpriced and did not deliver on their promises AT All. DISASTER

Crystal Serenity Cruise Review to South Pacific

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 38

Overall rating:

2.8 out of 5
Crystal Serenity

22 Night Historic Harbors & Idyllic Isles (Los Angeles To Auckland)

Sail date: January 14, 2019

Ship: Crystal Serenity

Cabin type: Balcony

Cabin number: 9083

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

If you had a choice to travel on this cruise line, I would not even think about it. Go with a line that values the guest and the guest experience. One that does not take advantage of you because of your age, young and old got hammered with their pricing scheme. If your old, you don't know any better and just pay too much. If your young, they practically charge you for two, make veiled promises, then when you ask about the promises that their sales agents promise by phone but not in writing (although texts) then you find out you were scammed once onboard.


2 out of 5
It was in a terrible port and the limo that was suppose to pick me up forgot. 10 bags of luggage were waiting and finally they got it picked up.

Ship experiences

Food and Dining

4 out of 5
Food was decent, help was not the fine European staff you would expect but inexpensive help shipped in from Asia.

Onboard Activities

5 out of 5
Lots to do if to AR 90, love bridge, gambling, maj John, knitting, lectures, but be care, the lecture staff tried to steal money from me and providing professional services onboard when not licensed or authorized to


3 out of 5
Very average for such an expensive cruise. It was like carnival on a cuppachino high.

Children's Programs

1 out of 5
Not for children and had very little to nothing.

Service and Staff

3 out of 5
Much lower than expected, but room Attendant was excellent and some of the bar and serving staff were truly kind and genuine. Some seemed like they could not wait to jump ship, and one told he did before he left on vacation. It was sad.

Ship Quality

1 out of 5
Felt very old, dated, technology very far behind, no outlets in the rooms for charging devices, they rarely steam cleaned the staterooms unless requested. And the rooms not only were small, they felt chlostrophobic.

Cabin / Stateroom

1 out of 5
Cabin was small, smelly, very cramped, dated and not welcoming, but the room Attendant was wonderful and would do anything for you.

Ship tip


Ports of call

Los Angeles, California

2 out of 5
Didn't want to see that dirty port

Cruise Pacific Ocean

4 out of 5

Honolulu, Oahu

5 out of 5

Lahaina, Maui

3 out of 5

Fanning Island, Kiribati

1 out of 5
Terrible. Was forced to go here because of some law but it's where they should film survivor

Pago Pago, American Samoa

3 out of 5
Dirty, but beautiful to enter and exit

Cross International Dateline

4 out of 5
Nice at sea

Lautoka, Fiji Islands

3 out of 5
Poor and shuttle did not take you far so you got stuck at a horrible mall.

Waitangi, Bay Of Islands, New Zealand

4 out of 5

Auckland, New Zealand

5 out of 5


1 out of 5
Horrific, I was taken hostage in Capetown and the cruise had everything to do with it.
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