Costa Luminosa Cruise Review to Europe - Northern Europe

Contributor Level: Third Mate

Experience
1 cruise (first)

Review
1

Helpful Votes
13

3 out of 5

Good cruise but bad customer support from USA

Sail Date: June 13, 2015

Reviewed: 1 year ago

Traveled As: Family (young children)

Room Type: Balcony

1) We could not connect to anyone in Costa, Europe to find out about ability to board ship later than a 4 hr window they gave us. Caused me lot to make it happen just to find people were boarding late night also. In US people were just reading whats on web site.

2) Make web site more flashy, it looks avg as per US std but cruise line is very good and much beter

3) Staff would not do anything to go overboard even if things are wrong. Served us meat twice in a week even when said vegetarian and even then they would not try to make it better by going overboard or asking how can we do it better.

4) Golf simulator is expensive to use even though not very accurate, so try to make a better pkg for that as lot of people will use it for right price. I ahve seen only 2 guys using it over period of 7 days.

 

Food and Dining
Service and Staff
Entertainment
Children's Programs
Onboard Activities
Make golf simulator cheaper to use as it's not very best in class and quite expensive to play. Rest of the activities were good.
Destinations and Excursions
Ship Quality
Embarkation and Disembarkation
1) We could not connect to anyone in Costa, Europe to find out about ability to board ship later than a 4 hr window they gave us. Caused me lot to make it happen just to find people were boarding late night also. In US people were just reading whats on web site.
Cabin / Stateroom
Very well cleaned and managed during the stay. Happy.

Tip

Make golf simulator cheaper to use as it's not very best in class and quite expensive to play.



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