Good cruise but bad customer support from USA

Costa Luminosa Cruise Review to Europe - Northern Europe

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 25

Overall rating:

3 out of 5
Verified Review
Costa Luminosa

7 Night Baltic (Stockholm Roundtrip)

Sail date: June 13, 2015

Ship: Costa Luminosa

Cabin type: Balcony

Cabin number: 5288

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

1) We could not connect to anyone in Costa, Europe to find out about ability to board ship later than a 4 hr window they gave us. Caused me lot to make it happen just to find people were boarding late night also. In US people were just reading whats on web site.

2) Make web site more flashy, it looks avg as per US std but cruise line is very good and much beter

3) Staff would not do anything to go overboard even if things are wrong. Served us meat twice in a week even when said vegetarian and even then they would not try to make it better by going overboard or asking how can we do it better.

4) Golf simulator is expensive to use even though not very accurate, so try to make a better pkg for that as lot of people will use it for right price. I ahve seen only 2 guys using it over period of 7 days.

 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5
Make golf simulator cheaper to use as it's not very best in class and quite expensive to play. Rest of the activities were good.

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Very well cleaned and managed during the stay. Happy.

Ship tip

Make golf simulator cheaper to use as it's not very best in class and quite expensive to play.

Ports of call

Helsinki, Finland

3 out of 5

St. Petersburg, Russian Federation

3 out of 5

Tallinn, Estonia

5 out of 5

Stockholm, Sweden

5 out of 5
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