Very pleasant cruise

Item: Costa Deliziosa
Rating: 2
Author: tbouchard

Costa Deliziosa Cruise Review to Caribbean - Eastern

tbouchard

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 105

Overall rating:

2 out of 5

Verified Review

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 19, 2018

Ship: Costa Deliziosa

Cabin type: Balcony

Cabin number: 6337

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We enjoyed our cruise but while in vacation, we did not appreciate having to ask everyday for something missing in the room. We have been on 14 cruises up to now and it is the first time the room service is unsatisfactory.

Embarkation

2 out of 5

Had to wait until 3 p.m. to embark. No reason given just said the embarkation was delayed.

Ship experiences

Food and Dining

5 out of 5

Super

Onboard Activities

4 out of 5

Just walked

Entertainment

5 out of 5

Excellent due to a great animation team and good shows

Children's Programs

No children with us

Service and Staff

3 out of 5

Excellent service at the restaurants and bars but very poor with the room steward. We had to ask every day for something missing in the room. Additional bedsheet, ice, face towels. After 3 days on the ship the drinking glasses had not been changed. The steward said he did but dirty glasses were left. Had to make 3 complaints. The first gave no result, at the second time, the steward came to see what was missing but the next day as there was no improvement, we had to make an official complaint to the Hospitality desk. We had to wait 10 to 15 minutes on the line to reach the Cabin service and the Hospitality service at the 3 times. Also had to wait in line at the Hospitality desk. Look like a lack of personnel.

Ship Quality

5 out of 5

Very nice ship

Cabin / Stateroom

4 out of 5

Except what was mentioned above, the cleanliness and the comfort were good.