Princess Cruise Line - great cruise and staff, horrible "Cruise Personalizer"

Coral Princess Cruise Review to Alaska - Gulf of Alaska


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

4.0 out of 5
Verified Review
7 Night Voyage Of The Glaciers Southbound (Whittier To Vancouver)
Sail Date: August 21, 2013
Ship: Coral Princess
Cabin Type: Suite
Traveled As: Couple
Reviewed: 3 years ago
The cruise itself and the staff everywhere were absolutely wonderful.
But the goofballs who outlined our itinerary on the Princess website (Cruise Personalizer) clearly told us to to go the Egan Center to leave our luggage and pick up our bus.
When we got to the Egan Center, a piece of paper on the door said "Princess now boarding at Dena'ina Convention Center." After a five block walk in the rain, we found out that Princess had been using the Dena'Ina Convention Center for their drop off and bus service for eight weeks!
What cruise line can't fix an internet itinerary in eight weeks? Unbelievable.
I repeat, great cruise, wonderful staff, but featured a really bad beginning to the cruise brought about by total incompetence.

Food and Dining

5 out of 5
amazing food and wait staff

Onboard Activities

3 out of 5

Entertainment

5 out of 5
live music was great

Children's Programs

n/a

Service and Staff

5 out of 5
outstanding, went all out to please us

Ship Quality

5 out of 5
first class

Cabin / Stateroom

5 out of 5
bigger than I expected, high quality

Ship Tip

Early dinner allows for more live shows in the evening. Why didn't I think of that?

Whittier (Anchorage), Alaska Did not visit port

neat town, enjoyed it
5 out of 5
professor offerered fascinating commentary
5 out of 5
videotaped a glacier calving, very nice
5 out of 5
train ride was the best
5 out of 5
wonderful stop
5 out of 5
bald eagles, totem poles, what's not to like?
very interesting town
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