good service

Celebrity Summit Cruise Review to Caribbean

Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

4 out of 5
Verified Review
Southern Caribbean
Sail Date: April 25, 2015
Ship: Celebrity Summit
Cabin Type: Inside
Cabin Number: 2043
Traveled As: Couple
Reviewed: 3 years ago

Cruises are famous for good service, but Celebrity exceeded my expectations.  A representative far exceeded my expectations in dealing with a couple of relatively minor problems, taking ownership of the problems and staying with the problems until they were satisfactorily resolved.

I wouldn't call Celebrity understated or elegant, but the company has improved by toning down some of the forced exuberance that can be annoying on cruises.  The waiters, for example, did not dance through with a conga line carrying baked Alaska.  The captain did not wake up the ship with pointless announcements.

The evening entertainment was far better than any I have seen on other cruises.  Even the ship's production company would not have seemed out of place in Las Vegas.  The magician was great by any standard.

Our cruise was affordable, maybe even cheap.  However, we did not buy many of the extras Celebrity offered.  Most services not included were exorbitantly overpriced.  Laundry service for a pair of socks would have been $3.

The European roulette wheel was a nice surprise, but otherwise, the casino was bad.

We would use Celebrity again.  We would use again.

Food and Dining

5 out of 5
well designed menu, lots of options

Onboard Activities

3 out of 5
The "expert" on Bermuda was not.


5 out of 5
more comedy shows than other cruises I have used -- funnier comedians too

Service and Staff

5 out of 5
Nelson, a waiter, paid closer attention than most.

Ship Quality

5 out of 5
standard large ship

Cabin / Stateroom

5 out of 5
The shower is not quite one whole fatboy wide, but it is well designed otherwise.
5 out of 5
The Davisha, or maybe Davishi jewelry store, in Phillipsburg, was certainly pleasant.
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