Did NOT meet expectations!!!

Celebrity Summit Cruise Review to Bermuda

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 47

Overall rating:

2 out of 5
Celebrity Summit

Sail date: August 24, 2014

Ship: Celebrity Summit

Cabin type: Inside

Cabin number: 7030

Traveled as: Couple

Reviewed: 10 years ago

Review summary

This was supposed to be a Bermuda cruise but we ended up in Port Canaveral and Bahamas instead.  Day 1 it was announced we would sail faster towards Bermuda, Day 2 suddenly we are turning around and no longer going, this was very confusing to say the least.  While changes in itinerary should be expected due to weather conditions, the revised ports of calls such as Port Canaveral and an extra day at sea did NOT meet expectations at all.  In a situation like this where the changes are so significant and far off from expectations, Celebrity should have offered some sort of future cruise credit.  Instead, they refunded the difference in port charges (as expected) and gave $100 on board credit as a 'goodwill gesture'.  In my opinion this is not enough, after writing to Celebrity twice, I have received NO reply whatsoever despite their website saying they will respond in 48 hours.  Hence the fustration and poor customer service continues...I am increasingly disappointed with this cruise line...

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Do not recommend!

Ports of call

Cape Liberty (Bayonne), New Jersey

3 out of 5

King's Wharf, Bermuda

1 out of 5
Itinerary Change: Bahamas
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