Did NOT meet expectations!!!

Celebrity Summit Cruise Review to Bermuda


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5

Sail Date: August 24, 2014
Ship: Celebrity Summit
Cabin Type: Inside
Cabin Number: 7030
Traveled As: Couple
Reviewed: 2 years ago

This was supposed to be a Bermuda cruise but we ended up in Port Canaveral and Bahamas instead.  Day 1 it was announced we would sail faster towards Bermuda, Day 2 suddenly we are turning around and no longer going, this was very confusing to say the least.  While changes in itinerary should be expected due to weather conditions, the revised ports of calls such as Port Canaveral and an extra day at sea did NOT meet expectations at all.  In a situation like this where the changes are so significant and far off from expectations, Celebrity should have offered some sort of future cruise credit.  Instead, they refunded the difference in port charges (as expected) and gave $100 on board credit as a 'goodwill gesture'.  In my opinion this is not enough, after writing to Celebrity twice, I have received NO reply whatsoever despite their website saying they will respond in 48 hours.  Hence the fustration and poor customer service continues...I am increasingly disappointed with this cruise line...

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Do not recommend!

1 out of 5
Itinerary Change: Bahamas
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