Great Disappointment with Celebrity
Celebrity Summit Cruise Review to Bermuda
Sail date: August 24, 2014
Ship: Celebrity Summit
Cabin type: Balcony
Cabin number: 9114
Traveled as: Couple
Reviewed: 10 years ago
Review summary
The cruise did not go to Bermuda as planned. A hurricane was supposed to come, but it did not. All three days that we were scheduled to go to bermuda, it did not even rain. The destinations chosen as alternates were beyond awful. The crew knew nothing about these ports. Celebrity was totally unprepared to deal with these chanes. They gave us $100 shipboard credit as "compensation" which was totally unacceptable. We have made NUMEROUS calls to celebrity since returning, and no one will do a thing for us. It has been disgraceful that they will not further compensate us or give us a discount on a cruise to bermuda. We will never take another Celebrity Cruise again.
Ship experiences
Food and Dining
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Cape Liberty (Bayonne), New Jersey
King's Wharf, Bermuda Did not visit port