Great Disappointment with Celebrity

Celebrity Summit Cruise Review to Bermuda


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2.0 out of 5
Verified Review

Sail Date: August 24, 2014
Ship: Celebrity Summit
Cabin Type: Balcony
Cabin Number: 9114
Traveled As: Couple
Reviewed: 3 years ago

The cruise did not go to Bermuda as planned.  A hurricane was supposed to come, but it did not.  All three days that we were scheduled to go to bermuda, it did not even rain.   The destinations  chosen as alternates  were beyond awful.   The crew knew nothing about these ports. Celebrity was totally unprepared to deal with these chanes.  They gave us $100 shipboard credit as "compensation"  which was totally unacceptable.  We have made NUMEROUS calls to celebrity since returning, and no one will do a thing for us.  It has been disgraceful that they will not further compensate us or give us a discount on a cruise to bermuda.   We will never take another Celebrity Cruise again.

Food and Dining

5 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
1 out of 5
Nassau and Cape Caneveral were awful!!!!!!!!!!!!

King's Wharf, Bermuda Did not visit port

We never got there!
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