6 Night Bermuda & Caribbean Southbound (Cape Liberty To San Juan) Sail Date: October 23, 2011 Cabin Type: Balcony Traveled As: Couple Reviewed: 5 years ago
Don't let the ship's age deter you -- even before the planned 2012 "upgrade," it's lovely and comfortable. The staff need a bit more training in attention to detail. The food can be good or it can be excellent. Don't miss the brunch buffet!
Food and Dining
3 out of 5
The Cosmopolitan dining room has an excellent brunch buffet once in a week's cruise -- don't miss it! The Normandie specialty restaurant is very good and, although the website didn't offer this ahead of time, we discovered they have special packages for this restaurant, too. Also, the Normandie occasionally offers lunch and high tea, all for an extra fee and require reservations ahead of time. The Cosmopolitan dining room sometimes is very good, sometimes is good. Get the Select Dining plan for maximum flexibility. We had the unusual opportunity to purchase a special dinner at the "Chef's Table" in the ship's galley. Only 8 guests can be accommodated and the price was $279 per couple, including wine with each course, a group photo, and a copy of Celebrity's glossy recipe book. The executive chef and the pastry chef both personally prepared our dinners, and it was a real treat to be in the galley. Ask the Normandie staff about this in case they'll offer it on your cruise!
5 out of 5
We only saw the comedian, who was great! He actually did an extra "volunteer" show for adults only the last night and we made a point to attend.
Service and Staff
3 out of 5
They're always pleasant and friendly, although not always well-informed and sometimes need a bit more attention to detail. For example, when I called the Guest Relations desk to ask a question about the cell phone service onboard, the desk attendant didn't know the ship even had cell phone service (it does), promised to call me back, and then never did. I figured it out.
5 out of 5
Cabin / Stateroom
5 out of 5
Our Concierge level cabin was roomy, well-designed, clean and nicely maintained. The veranda was excellent. The bathroom needs some sprucing up (probably in the renovation), but it was clean and functional. The bed pillows were flat and we had to call and request some better specimens (we were supposed to get a "pillow menu" with this level cabin, but it wasn't offered until I pursued it). The bed was very comfortable. The mini-fridge didn't really cool anything, and we requested it get fixed, but that didn't happen. However, our attendant was good about refreshing the room and refilling our ice bucket, so it wasn't a big deal.
Go to the Bermuda Glassworks and watch the artists blow glass. Then buy a lovely bowl or pair of earrings. The fish and chips at the Frog & Onion restaurant are wondrous.
Don't Miss: Bermuda Glassworks and the Frog & Onion restaurant (for fish and chips)
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