Celebrity Summit Cruise Review to Caribbean - Southern

Deck Hand

Experience
2-3 cruises

Review
1

Helpful Votes
0

4 out of 5

Re: Cruise book through

Sail Date: March 07, 2009

Reviewed: 7 years ago

Traveled As: Family w/older children

Room Type: Oceanview

We did not recieved the room credit as specified in the cruise booking. The Celebrity was quite helpful in helping us to get the credit. They called their main office, and on Wenesday they confirmed that they did not recieved the room credit from . We tried to call while on the cruise, but when we called the 800 number , it did not recongnised our booking number and also our phone number. So we cannot talk to anybody at . The Celebrity officer told us that we should deal directly with after the cruise to ask for compansation for the room credit. So the qwuestion remain that how do we recieve the compansation for not getting the room credit.
We also recieved a comfirmation email about getting credit for hotel booking, although we book a 7 night cruise, we should qualify for 2 night credits. However, in the email, it only mentioned 1 night.
What number should we contact in regard to the above?

Pros: Great cruise

Cons: We did not recieve any room credit as specified on the booking

Recommends Celebrity Summit? Yes!

Cabin / Stateroom
Service and Staff
Entertainment
Ship Quality
Food and Dining


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