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Celebrity Summit Cruise Review to Caribbean - Southern

Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

4 out of 5
Verified Review
7 Night Southern Caribbean (San Juan Roundtrip)
Sail Date: March 07, 2009
Ship: Celebrity Summit
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 9 years ago

We did not recieved the room credit as specified in the cruise booking. The Celebrity was quite helpful in helping us to get the credit. They called their main office, and on Wenesday they confirmed that they did not recieved the room credit from . We tried to call while on the cruise, but when we called the 800 number , it did not recongnised our booking number and also our phone number. So we cannot talk to anybody at . The Celebrity officer told us that we should deal directly with after the cruise to ask for compansation for the room credit. So the qwuestion remain that how do we recieve the compansation for not getting the room credit.
We also recieved a comfirmation email about getting credit for hotel booking, although we book a 7 night cruise, we should qualify for 2 night credits. However, in the email, it only mentioned 1 night.
What number should we contact in regard to the above?

Food and Dining

5 out of 5


3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
3 out of 5

Pros: Great cruise

Cons: We did not recieve any room credit as specified on the booking

Recommends Celebrity Summit? Yes!

Was this review helpful? 3

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