VACATOIN WITH LOST LUGGAGE AND NO PHOTOS

Item: Celebrity Silhouette
Rating: 3
Author: triniddm

Celebrity Silhouette Cruise Review to Europe - Western Europe

triniddm

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 21

Overall rating:

3 out of 5

Verified Review

14 Night British Isles (Amsterdam Roundtrip)

Sail date: August 06, 2016

Ship: Celebrity Silhouette

Cabin type: Balcony

Cabin number: 6228

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

SHIP AND ROOMS WERE CLEAN. FOOD WAS GOOD. MOST OF THE STAFF WERE FRIENDLY. LUGGAGE ON DEPARTING THE SHIP WAS VERY POORLY HANDLED. I OBSERVED LUGGAGE ON ITS WAY TO THE SHIP BEING HANDLED VERY BADLY AND CARELESSLY, STAFF NEEDS TO SUPERVISE THIS CLOSELY AND NOT STAND AWAY FROM THE PROCESS.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

UPON DEPARTURE, BETWEEN THE SHIP AND THE AIRPORT, WITH TRANSFERS BY THE CRUISE LINE WHICH WE PAID FOR, MY LUGGAGE WAS LOST. MANAGER WAS NOT VERY HELPFUL IN LOCATING LOST LUGGAGE. IT'S BEEN 3 DAYS SINCE I RETURNED TO THE US AND I HAVE NOT HEARD FROM ANY OF THE CELEBRITY CRUISE STAFF REGARDING MY LUGGAGE THAT THEY LOST. THIS LUGGAGE CONTAINNS MOST OF THE SHOPPING WE DID AND ALL MY YOUND DAUGHTERS CLOTHING. WE SPENT 5 HOURS WAITING TO SPEAK TO A PHONE REP TODAY WITH NO SUCCESS. NOTE MY ROOM WAS CHANGED TO 8118, WHICH YOU DONT SEEM TO KNOW ABOUT, BECAUSE IT WAS TOO NOISY. THEN MY ONE OF MY SUITCASE WAS DAMAGED BY STAFF TRANSPORTING IT TO THE OTHER ROOM IN MY PRESENCE. OTHER THAN THESE MAJOR EVENTS, IT WAS OK. I HOPE SOMEONE OR A SUPERVISOR READS THIS AND CONTACTS US SOON. I AM VERY UPSET AN DISAPPOINTED BY THIS LAST EVENT OF LOST LUGGAGE WITH CAMERA AND SHOPPING INCLUDED. SO TO END I HAVE NO PHOTOS TO REMEMBER MY VACATION, HOW MEMORABLE IS THAT.!!!!!!!!!!!!!