Ports fabulous; cruise line lacking

Celebrity Reflection Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

3.0 out of 5
Verified Review
10 Night Italy & Greek Isles (Rome Roundtrip)
Sail Date: June 17, 2016
Ship: Celebrity Reflection
Cabin Type: Balcony
Cabin Number: 8233
Traveled As: Couple
Reviewed: 1 year ago

Celebrity seemed like a ship of (classist) exclusion right from the start - upon checking in, we were asked if we were aqua, concierge, or suite class. When we delayed in responding, staff asked, "Or do you have a regular ticket?" Then there were the hardest sales pitches aboard any ship we've ever been on for packages, specialty restaurants, and merchandise.  Aside from our wait staff in the main dining room and our cabin steward, staff was sometimes less than friendly, even irritable and arrogant at times. The food was good. The ship was clean. The room was a nice size. The entertainment varied from excellent to poor. The ports of call were fabulous.

Food and Dining

5 out of 5

Onboard Activities

1 out of 5
Too many fees, not enough activities.

Entertainment

3 out of 5
The MacDonald Brothers, Amy Lee, and Tenors of Rock were excellent. The ship's main band was also very professional.

Service and Staff

3 out of 5
Our waiters in the main dining room were great (Xavier and Deepuksing). The hostess there, Anne, was also terrific, as was Anecento, our cabin steward. The staff in general, though, were not as friendly as we are accustomed to on cruises.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Starboard side would have been better for views. Plenty of room/storage in cabin and well maintained.
5 out of 5
We made our own arrangements to and from Rome and saved a lot of money.
5 out of 5
3 out of 5
If you want to go to the beach, you'll need transportation.
5 out of 5
3 out of 5
We should have asserted ourselves out of the carpet sales show sooner. Very aggressive salesmen at the end of the Celebrity excursion.
5 out of 5
5 out of 5
We did Amalfi Coast and Pompeii excursion - very good, but view on bus is only from righthand side while driving south (does not return the same way).
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