Celebrity Reflection Cruise Review to Europe - Mediterranean

Contributor Level: Third Mate

7+ cruises


Helpful Votes

5 out of 5

Greatist Crew Members

Sail Date: September 11, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

I recently traveled for the first time on Celebrity and the airline (American) lost my luggage for the duration of the trip which should have been a disaster but the customer service crew and many others went way beyond just the normal course of action. they check on us everyday, provided meals at their exclusive restaurants, provided free cleaning, provided special amenities, you name it, they did it. I have traveled many times before but never on Celebrity and these crew members n all areas were more than just sympatric. they actually help to salvage what could have been the worst vacation ever. Every ship says they provide great customer service but you never know until you need it.  If you are planning a cruise I strongly recommend Celebrity - I believe they are head and shoulders above the rest. don't be fooled by cheap gimmicks as you get what you pay for. Celebrity is my number 1 choice

Cabin / Stateroom
cabin steward was awesome and was checking daily to ensure we had cleaning and other toiletries since he knew we had no luggage. room was always in top notch shape at least a couple of times per day
Embarkation and Disembarkation
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining


Many different things to do on the ship including fine food restaurants

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