While we enjoyed our recent AK Land/Cruise Pkg Fairbanks to Vancouver BC, regretfully we experienced too many Quality Improvement Opportunities due to poor communications and inadequate/short staffing! Intent to write CEO, Lisa Lutoff-Perlo
Celebrity Millennium Cruise Review to Alaska - Gulf of Alaska
While we enjoyed our recent AK Land/Cruise Pkg Fairbanks to Vancouver BC, regretfully we experienced too many QIO/Quality Improvement Opportunities due to poor communications and inadequate/short staffing! This is to the extent of intended correspondence to CEO.
The Land Pkg in particular fell far short of our desires & expectations.
Embarkation
3 out of 5
Ship experiences
Food and Dining
3 out of 5
While the Buffet options were tasty, they were essentially unchanged ALL week. staffing shortages CLEARLY EVIDENT in the Opportunities for LONG, Un-Interrupted conversation opportunities between courses at meals! No variety in weeks dessert menu – which according to fellow cruisers was NOT their past experiences.
Onboard Activities
3 out of 5
Entertainment
4 out of 5
Celia Garland's Beyond the Podium Presentations were TOP KNOTCH & the Highlight of our cruise!! She was so informative & entertaining! EXCELLENT!! The other evening performances while enjoyable were not exceptional.
Service and Staff
3 out of 5
While Celebrity advertisements state they are back to 'Normal" they are NOT. They remain short staffed & it reflexes on the service & cleanliness. Many Opportunities for LONG, Un-Interrupted conversation opportunities between courses at meals!
Captain Pierre was able to do two complete 360-degree ship turns getting unusually close to the Glacier as there were no or manageable risk of floating icebergs!! This was another TOP Cruise Experience!! Excellent! Incredible!!
Disappointed that the White Pass Railroad & Yukon Suspension Bridge was cancelled! Others took bus trip into Canada!!! The alternate, White Pass Railway and Skagway Highlights Train up and back was nice, but pricey for the experience!!
REFRESHING as NO Jewelry Stores, No Gold, Diamond & Opal Tourist Traps!! Disappointed that the community MAP did NOT include the walk to the ferry terminal or the actual town! Didn’t discover early enough to walk the RT 3 mi into town. Beautiful WALK to the ferry & back. Saw Seals romping in the waves!!
The trolley tour out to the Saxman Village was interesting but the driver did NOT include HISTORIC Ketchikan in the tour. It was advertised as 1.5 hours - was just over 1 hour. Walked along the Creek Street on our own, up to salmon ladder, Married Man's Trail, etc.
Once Arrive Canada was successfully completed, we scanned our cabin card upon disembarking and handed our custom forms in and were done. We were in Canada. Smooth.
Thanks for the review. Staff shortages, cutbacks and service issues are commonly on most cruise lines now. I’m sure the CEO is well aware of the issues and may be responsible for some of them.
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