Weather was bad but the service from the Guest Relation desk was not the greatest. When I first boarded the ship they didn’t have my name or reservation. Would not assist me in locating my friends or even calling their cabin. I felt very alone not knowing

Celebrity Equinox Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 2

Overall rating:

4.9 out of 5
Celebrity Equinox

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 15, 2020

Ship: Celebrity Equinox

Cabin type: Balcony

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

Iam tired of talking about my experience. I boarded before my traveling friends did but could not find them. The people in guest relations would not help me locate them. I asked them to please call their cabin but they would not do that because they had their name spelled wrong. Like I say I will never sail your line again. I was told before I boarded the ship that everything was in order, but I found out that it was not true. My travel agent is also looking into this matter.

Embarkation

5 out of 5
Not the greatest. I will never sail with Celebrity again.

Ship experiences

Food and Dining

5 out of 5
Good

Onboard Activities

5 out of 5
All well

Entertainment

5 out of 5
Shows were great

Service and Staff

5 out of 5
Waiters were good. Room stewards good. Guest relations was not good. Sorry.

Ship Quality

5 out of 5
All areas good

Cabin / Stateroom

5 out of 5
Cabin was very good.

Ship tip

Make sure they have all the information needed.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

San Juan, Puerto Rico

5 out of 5
Excursion was cancelled.

Charlotte Amalie, St. Thomas

5 out of 5
Stayed aboard ship

Tortola, British Virgin Islands

5 out of 5

Nassau, Bahamas Did not visit port

No excursion

Disembarkation

1 out of 5
and before I boarded. Someone was not paying attention. I have never had these problems before and I will never sail with your company again. There were other things that took place but what difference does it make.
Was this review helpful? 2

13 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing