A wonderful cruise with a less than satisfactory conclusion

Item: Celebrity Equinox
Rating: 4.4
Author: pmai951

Celebrity Equinox Cruise Review to Caribbean - Western

pmai951

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 8

Overall rating:

4.4 out of 5

Verified Review

7 Night Western Caribbean (Miami Roundtrip)

Sail date: June 16, 2018

Ship: Celebrity Equinox

Cabin type: Balcony

Cabin number: 8135

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

The cruise itself, though most of its duration, was excellent! It was primarily in the disembarkation process that things went downhill—the process was poorly organized and matter of cruise credit usage was a mess.

Embarkation

4 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

The waiters (Moulin and Anaum) and room steward (Vino) were wonderful. On the other hand, Guest relations were not anywhere near wonderful.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Miami, Florida

2 out of 5

Key West, Florida

2 out of 5

Costa Maya (Mahahual), Mexico

4 out of 5

Cozumel, Mexico

5 out of 5

George Town, Grand Cayman

5 out of 5

Disembarkation

2 out of 5

3 Comments

pmai951 6 years ago

@MJtraveler and @Jkennamer: Essentially, what happened in the disembarkation process came from a mistake that was present since the beginning of the cruise and was unaddressed. One of our names did not appear on the ship's account log—all of his credit went to his cabinmate. This was fine, we're all family. We just opted to use all the cruise credit through his cabinmate. However, as we were disembarking, he was stopped for having a balance—his cabinmate walked through perfectly fine and unaware of the what was going on. Thus began a mess of trying to figure out what charges came from where. Prepaid Gratuities were fine. It was cruise credit system mistake that costed a lot of time running us late to the airport.

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Jkennamer 6 years ago

I booked with Priceline cruises and I did triple check that the cruise credits and prepaid gratuities were posted to the account but when I read your review it makes me nervous because I have also had a cruise in the past where my credit was missing and there was no way of fixing it while on the boat because it was a third-party sale. Keep us posted on how it was resolved if it all

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MJtraveler 6 years ago

What specifically were the issues with debarkation? Descriptions are helpful.

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