Disgusting and horrible customer service
Carnival Vista Cruise Review to Caribbean - Eastern
8 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail date: December 22, 2023
Ship: Carnival Vista
Cabin type: Balcony
Cabin number: 8228
Traveled as: Family (young children)
Reviewed: 10 months ago
Review summary
I never write reviews. I literally cried on vacation. What a horrible merry Christmas, happy birthday and anniversary to me. I will never cruise on carnival again. Their cleaniless, level of customer service and lack of maintenance on the boat is absolutely appauling. Carnival should be ashamed. From empty hand sanitizer stations all throughout the boat on day of arrival to me having to clean my own state world because it was filthy after their third attempt to clean it. Staff swinging red Hazardous bags and hitting kids with them as staff squeezes through tight crowds. Refusing to provide a kids menu or even verbally proving options in the main dining hall. Hair throughout the dining areas. Staff swishing Fur balls of hair from one side of area to the next. Two nights of a constant loud pitching, sounds from 2 AM to 4:30 AM. Broken bathroom threshold that my daughter tripped over along with the broken refrigerator that ruined her medication Broken gym equipment the entire eight days - not once was any of it labeled out of service. Staff member coughing while serving drinks, not once covered his mouth. Servers wiping the tables, counters , and floors with the same cleaning rag. Those are just a few things that came to mind. I can go on but I just want to stop reliving this horrible experience. Please just find another cruise line.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Donโt waste your money!
Ports of call
Amber Cove (Puerto Plata), Dominican Republic