Disgusting and horrible customer service

Carnival Vista Cruise Review to Caribbean - Eastern

ckc420investmen

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 34

Overall rating:

1.8 out of 5

Verified Review

8 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: December 22, 2023

Ship: Carnival Vista

Cabin type: Balcony

Cabin number: 8228

Traveled as: Family (young children)

Reviewed: 10 months ago

Review summary

I never write reviews. I literally cried on vacation. What a horrible merry Christmas, happy birthday and anniversary to me. I will never cruise on carnival again. Their cleaniless, level of customer service and lack of maintenance on the boat is absolutely appauling. Carnival should be ashamed. From empty hand sanitizer stations all throughout the boat on day of arrival to me having to clean my own state world because it was filthy after their third attempt to clean it. Staff swinging red Hazardous bags and hitting kids with them as staff squeezes through tight crowds. Refusing to provide a kids menu or even verbally proving options in the main dining hall. Hair throughout the dining areas. Staff swishing Fur balls of hair from one side of area to the next. Two nights of a constant loud pitching, sounds from 2 AM to 4:30 AM. Broken bathroom threshold that my daughter tripped over along with the broken refrigerator that ruined her medication Broken gym equipment the entire eight days - not once was any of it labeled out of service. Staff member coughing while serving drinks, not once covered his mouth. Servers wiping the tables, counters , and floors with the same cleaning rag. Those are just a few things that came to mind. I can go on but I just want to stop reliving this horrible experience. Please just find another cruise line.

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Extremely long lines. Main dining never offered kids menu entire week.

Onboard Activities

2 out of 5

3 pc of Broken equipment in the gym all week. Never label out of service. Someone could have gotten severely hurt. Limited games and arts in crafts in ocean camp Water was freezing no heaters

Entertainment

2 out of 5

Children's Programs

1 out of 5

The staff was rude. Telling kids to shut up. Refused to let them call their parents.

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Sanitation stations were empty upon arrival. Fur balls of hair on the lido deck, staff just swishing around. I had to clean my own stateroom after staff 3 attempts. Hair throughout the cabin. Layers of dust. Windows were smeared and sticky. After cleaning the cabin top to both (literally) the bucket if water was black!!!!. Mold in the vents, hall carpet was filthy.

Cabin / Stateroom

1 out of 5

I had to clean my own stateroom after staff 3 attempts. Hair throughout the cabin. Layers of dust. Windows were smeared and sticky. After cleaning the cabin top to both (literally) the bucket if water was black!!!!. Mold in the vents, hall carpet was filthy.