Terrible Customer Service

Carnival Splendor Cruise Review to Mexico

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 21

Overall rating:

3.3 out of 5
Verified Review
Carnival Splendor

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: February 16, 2019

Ship: Carnival Splendor

Cabin type: Inside

Cabin number: 1042

Traveled as: Couple

Reviewed: 2 years ago

Review summary

I would love to share photos of the cruise but the flash drive that we paid for was empty--the photo services on board didn't load any photos despite the fact that we spent over $200 on them. This trip was one disappointment after the next. What a waste of money and vacation time.


5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5
There was a lot of focus on sales of expensive luxury products disguised as "activities." I got tired of hearing over the intercom about the "special events" happening in the Fun Shops.

Beauty Salon

3 out of 5

Be prepared for hard sales pitches from rude employees to buy overpriced beauty products after spending too much on services in the first place.


4 out of 5

Service and Staff

1 out of 5
My concerns at guest services were met with flippance and open skepticism. I had serious concerns about several points of our trip (a bad shore excursion, an episode of food poisoning), but guest services was either difficult to reach, non-responsive, flippant, or downright rude.

Ship Quality

3 out of 5
It looks like it's trapped in the 1970s.

Cabin / Stateroom

3 out of 5
The "king-size" bed was actually two twin beds pushed together. My partner and I might as well have slept in two beds since there was a large divet between the two twin beds that made it impossible to comfortably sleep next to each other.

Ship tip

Don't book with Carnival.

Ports of call

Long Beach (Los Angeles), California

4 out of 5

Cabo San Lucas, Mexico

3 out of 5
Shore excursion (Aqua Trio) was not at all as described. We did not get to use the power snorkels or stand up paddle boards at all. We had to get on the kayak ourselves and staff did not seem willing to help. Staff did not provide a tour (as described in the book) or even offer to show us how to use the kayak. Struggled with the kayak around the board for about 5-10 minutes before being told to get back in the boat because it was time to leave. Terrible experience.

Mazatlan, Mexico

3 out of 5
Did the Hop On Hop Off bus tour. Drivers didn't really help point out what to do at each stop.

Puerto Vallarta, Mexico

3 out of 5
Did a wonderful dolphin excursion in the morning, but wasn't able to experience the rest of the port due to food poisoning.


5 out of 5
No problems.
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