Great cruise but because of our balcony cabin location, no sleep!
Carnival Splendor Cruise Review to Mexico
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail date: May 26, 2018
Ship: Carnival Splendor
Cabin type: Balcony
Cabin number: 8349
Traveled as: Family (young children)
Reviewed: 5 years ago
Review summary
Our cabins were located exactly underneath the galley for The Grill. The noise all day and all night was very very loud. Complaints to Guest Services brought assurances that they would, "talk to the food & beverage staff, manager etc." but day after day (including calls to guest services at 4:30am when the noise was worst), made no difference. They kept offering us free excursions which we rejected as we wanted to SLEEP! Finally toward the end of the trip they gave us an onboard credit and a certificate for 15% off a future cruise (??). We told them thank you but that it did not make up for a week without proper sleep (and we were traveling with a 3 year old). They apologized a lot but were unable to solve the issue. The noise was very loud, people dragging things across the floor and banging metal against metal. Also employees talking very loudly. Not a good cruise we were exhausted at the end!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Make sure you do not get cabins 8349 or 8353
Ports of call
Long Beach (Los Angeles), California