Never again through

Cruises: 7+ cruises

Review: 1

Helpful Votes: 74

Review summary

I have always booked through Carnival but this time I thought I was getting a great deal through because I was going to get double of on board credits which would have been $150. I filled the paperwork and had spoken to a rep the day vefore to confirm credits and all was ok so I get on the ship and something told me to go check at guest services so I get there and no on board credit was applied so I called and after 1 hour really... I get a rep and says they will take care of it by 9pm I go next day and NOTHING still I call again I speak to a rep they also spoke to a guest service rep from the ship and they saI'd they were going to send email to fix it and nothing mind you this is already day 2 of my vacation and still no credits and alway's over an hour on the phone with ...so next day...day 3 STILL NOTHING $150 down the drain at this time I'm UPSET BEYOND WORDS no $150 and 3 days trying to fix so I gave up....I am disgusted and will NEVER trust they should make this right and return $150 back on my credit card since that's what I was promised so please people be careful and if you guys at want to call me you guys have my number and I'm pretty sure you all can see the notes 

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Amber Cove (Puerto Plata), Dominican Republic

Charlotte Amalie, St. Thomas

San Juan, Puerto Rico

Grand Turk Island

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