Carnival Splendor Cruise Review to Caribbean - Southern

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Carnival splendor

Sail Date: August 13, 2016

Reviewed: 9 months ago

Traveled As: Family (young children)

Room Type: Balcony

This was my 6th Carnival cruise and most disappointing.  The service on this ship was terrible.  The ship appeared understaffed.  Food took a long time to get.  I stood in the pizza line for 45 minutes during the lunch hour and you literally had to wait for the pizzas to be cooked.  This area should have ben prepared for the lunch hours and had extra pizzas made.  The formal dining room was slow and the wait staff didn't know their customers well.  On past cruises, the waiter would have your drinks waiting for you.  In regards to the cabin service, on past cruises your bed was made within minutes of you leaving the room.  On this cruise, one of the days the bed wasn't made at all.  Beds were never turned down at night.  Again, the service in the entire ship was lacking and the food was the worst I ever had on a Carnival ship.  Best part about the cruise were the ports.  I will continue to cruise in the future but doubtful it will be with Carnival.  Carnival should not be cutting service on their cruises like they did this one or they are going to lose a lot of customers.

Service and Staff
Food and Dining

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