Carnival Cloud 9 Spa failure

Carnival Radiance Cruise Review

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 13

Overall rating:

3.6 out of 5
Carnival Radiance

14 Night Hawaii Carnival Journeys (Los Angeles Roundtrip)

Sail date: October 16, 2022

Ship: Carnival Radiance

Cabin type: Balcony

Cabin number: 6224

Traveled as: Couple

Reviewed: 2 years ago

Review summary

The overall cruise was very enjoyable, the room was okay, even with the problems, but the experience with Cloud9 left a very bad impression. It is probably going to be a while before we choose Carnival again.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5
No true room service anymore. You could order a handful of items and breakfast wasn’t on the list. Everything was for additional charges only. The restaurants were very accommodating of food allergies.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

4 out of 5
The room steward was fantastic and one member of the chef’s staff went above and beyond to accommodate an allergy. He was amazing.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The ship was recently refurbished. The cabin was the smallest balcony room we have ever seen. We were originally booked on the Miracle, but we were switched to the Radiance and booked into another room on another deck. The room had problems with the bathroom toilet and floor. The balcony door didn’t seal (whistled in the high winds). The main door didn’t always latch and the drapes had many pinholes. It looked like a constellation.

Ship tip

Avoid Cloud9 spa. We won a raffle voucher ($50 off) for the spa, for any “signature service". The spa desk helped us choose the service from what we wanted (pedicure) and booked an appointment for my wife. We arrived at the appointment and were told that a pedicure was not eligible for the voucher (it had to be a manicure and pedicure (more expensive), but my wife’s nails are already manicured in a process they can’t do. They made no exceptions. To top it off, the provider was telling us it’s not my fault, with her finger in her nose! Completely unsanitary, rude and very buzzard!

Ports of call

Long Beach (Los Angeles), California

4 out of 5

Nawiliwili, Kauai

4 out of 5

Kahului, Maui

5 out of 5

Honolulu, Oahu

5 out of 5

Ensenada, Mexico

3 out of 5
A very short amount of time here

Hilo, Hawaii

3 out of 5
We did not book an excursion and the port was quite far from any popular location

Disembarkation

4 out of 5
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5 Comments

myisland16    2 years ago

A very similar thing happened to me with the spa $50 gift card. I won’t fall for that again!

byhisgrace    2 years ago

Thanks for your review

javawoody    2 years ago

Thanks for the review

Gwbigdog    2 years ago

Thanks for sharing your cruise

AuntPinkie    2 years ago

Appreciate your feedback. Sorry you had spa issues. Hope your next cruise is better.

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