Problems

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 10

Review summary

My family of six, enjoyed the cruise. However, we had a problem with guest services. My children, ages, 17, 18, 21, 27, didn't have charging privileges on my card. So we went to guest services and were told that they could put money on their ship and sail card. This way, they could purchase coffee and other things not included. We did this, immediately, their cards showed a minus balance. They didn't explain that when money was put on these cards, that the gratuity for the whole trip would be deducted from that card as well. Even when we went to guest services for an explanation, this wasn't mentioned. Needless to say, I had to put more money on the cards to make up the difference, and it kept on being deducted. It did take away the fun for them and me, because it was embarrassing to put money on a card, attempt to use it, and have the staff tell you there was money available.  

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Baltimore, Maryland

Port Canaveral, Florida

Nassau, Bahamas

Freeport, Grand Bahama Island

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