Terrible Experience

Carnival Pride Cruise Review to Caribbean - Bahamas

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 3

Overall rating:

1 out of 5
Carnival Pride

7 Night Bahamas & Grand Turk (Baltimore Roundtrip)

Sail date: March 06, 2016

Ship: Carnival Pride

Cabin type: Balcony

Cabin number: 8152

Traveled as: Large Group

Reviewed: 8 years ago

Review summary

Lets start here. There was 11 of us that booked with Carnival Cruises. Pride which sails in Florida to the Bahamas. Carnival Cruises booked us in a hotel and shuttled us to the ship. Well let me tell you about the hotel first.

We got there after an 11 hour car ride from Toronto Canada. They gave us our rooms and we got settled in. My wife and my 2 kids and I put our clothes in and went swimming. That was fine only that the water was green. We were covered in rashes afterwards. We went to dinner at some restaurant that was on the main floor. My wife orders the "prime rib steak". Not only that they cooked it wrong. It came blue. My wife had atleast  two mouth fulls before she noticed that the meat was blue. So we got the attention of the waitress and explained to her that the steak was too rare for my wifes liking. They waitress took the "prime rib" and took it back to the kitchen. My wife explained to the waitress that she did not want the steak anymore since it wasn't done right the first time. About 15 minutes later she/waitress returned with the same steak. Which is against the health and safety regulations.  My wife asked for medium rare and the steak was still blue. She got the attention of the waitress once again and told the waitress that 1 she didn't want the steak and 2 the steak was not only not cooked right it was the same steak and cold. It was never recooked. At this time we asked for the bill and just wanted out of this restaurant. We got the bill and they still charged us for the steak. After 15 minutes of rudeness from not only the waitress also did the supervisor gave us nothing but attitude. They finally agreed to take the dreadful steak off the bill. Come to find out there was a few other customers in the same restaurant beside us. Also had the same issues with the steaks. There was one customer who had their steak recooked 3 times and still had an issue. After a night sleep I noticed that not only my wife had been bitten by bed bugs my children did also. At this time we just wanted to get out of this hotel. We told the customer service desk of our issues and they said oh sorry we will look into this. Nothing was done about my wife and children. There was no concern for them at all. 

Finally get on the ship, and we got a balcony room on the 8th floor. Which was beautiful. For 2 nights. One the 3rd day this is when our cruise became terrible and beyond. Finally out at sea we wanted to open our balcony and look out at sea at the beautiful waters and we were approaching Florida. This is we noticed our balcony neighbour's all around us. towards the right, 1 after them and downstairs were non stop smoking on their balconies. I told my room steward and me told me that he would look into the issue. Also at 10:30 at night for an hour or so the cruise crew upstairs on the 9th floor kept on dragging the patio furniture around to set up for the next day or the nights party. Remember I stated that we had 2 kids. At the ages of 5-6. This kept my kids up till at least 1 am every night. I called the service desk and they told me that they will look into it. This went on everyday till the end of our cruise. 

 Now on the 4th day our air-conditioning stopped working. Yeah in Florida no air-conditioning, we cannot open the balcony door due to cigarette smoke from our cruise neighbours. We told our cabin room steward and he told us he will look into it. We call the service desk and they told us they will look into it. Nothing was done even calling a few times till at least the 6th day. Image in the Bahamas with no air-conditioning. Yeah hot.  

On the 5th day we were told by the steward that the cruse offers laundry service give it to them in the morning and the laundry will return at the same evening. Wow nice. Yeah No, We didn't get our clothes the next day only noticing that it wasn't all of clothes. We sent in a full paper bag full of clothes and only hald was returned to us. Hold up here...We got the attention of out Stewart and explained to him what was going on and the missing clothes. He stated to us " yeah I noticed that the bag was small". He went downstairs and came back to us about 2 hours later stating that the rest of our clothes are missing and that they needed to be located. But wait. Missing clothes. The Stewart told us that the clothes will be washed on their own and no other clothes will be washed with ours. So why is there clothes missing. My wifes underwear, my childrens underwear, my 250$ pair of jeans and my wifes LuLu pants. About 5 hours later, my jeans, wifes underwear and childrens underwear was returned but not my wifes pants. I gave 47 articles of clothing and 46 was returned. The Stewart explained to us that we need to call customer service on the boat. So we did. Nothing was done at all. till the last day after 4 calls messages on the where-about the  missing clothes. We explained to customer service on the boat the the pants cost  us $139 Canadian. On the 6th day of the cruise at 7pm the service desk manager called our room and asked us if we were sure that we sent in the pants. But wait. They are now calling us liars. We explained to them that we had proof of us packing the paper bag with our clothes. Not only a few people also the room stewart. They told us that they will call us back later. An hour later, they called us and stated they will give us a $100 amercian for the pants. We asked on why did it take so long to have someone respond. They said they were busy..

Remember the issue of the air-conditioning, they didn't fix the issue until half way back from Florida. After all the heat, Now almost in the cold we didn't need the air-condition any more. The smoking issue continued till at least the 6th day of the cruise when we called and screamed at the service desk that our cabin smelt like smoke. They finally responded and sent security. Seriously on the last night. We were soo hot in our room due to hot weather and couldn't open the balcony door to enjoy the sea air. Reasoning why we got a balcony 8th floor room. So all in all not impressed with the hotel, the cruise and customer service. I will not be paying for a trip on the Carnival Cruses ever again nor will I or my 11 family members. My inlaws are frequent cruisers of Carnival Cruises and they said after seeing how we were treated and how matters were dealt with by customer service. They will never book with them again.

Not impressed and please rethink booking with Carnival Cruises. REALLY.....        

       

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Clean

Ship tip

Never again will I pay for a cruise with Carnival nor will my 11 member family.

Ports of call

Baltimore, Maryland

1 out of 5

Port Canaveral, Florida

1 out of 5

Nassau, Bahamas

5 out of 5

Freeport, Grand Bahama Island

5 out of 5
Was this review helpful? 3

32 Comments

lornahara    8 years ago

This is cracking me up! You swim in green water, attempt to eat blue meat (I have never seen blue meat-sounds pretty), get bitten by bed bugs (because you sleep in a a hotel that had green water and serves blue meat -not smart). You are staying in a room surrounded by smoke and noise. You send your 47 articles of clothing to the laundry in a paper bag (must have been a gigantic one- who sends

walkingwar    8 years ago

hahaha all these replies are gold

Somethinggood    8 years ago

I surely hope this story sells countless copies, it would be nice for everyone involved if the author made enough off of this to afford another pair of rhinestoned jeans.

Somethinggood    8 years ago

This book would have benefitted by paragraph and chapter breaks, and spellcheck. I like the struggles of the main character. What great Canadian story goes without denim drama, right? Oh, the friction with the laundry man, you could cut the sexual tension with a knife! An earlier version of the post had to be edited to remove the "how do I make it up to you scene?" (Hint: Nickelback tickets).

meems84    8 years ago

Well, I did read a few tidbits of the original post. So why on earth did Carnival even get 1 star?

gary1827    8 years ago

Same stupid, long petty post they put up on another site. Wah wah wah

DWB    8 years ago

If the Pride is set up like other Carnival ships I've been on deck 8 is right below the LIdo. Horrible deck but I saved money doing a balcony guarantee. My fault not Carnival's. As far as his complaining about the hotel that's not Carnival's fault. The stuff on the ship I take with a grain of salt. The guy seems to be a prima donna.

Pebsmarie    8 years ago

He didn't like the cigarette smoke but he is into smoking marijuana and vaping. Then he takes advantage of the free laundry service they offered him and he gives them 47 pieces to launder! Yeah, and I agree, if the water in the pool was green, why would you go in? Just seems to like to complain! Glad to see he won't be on Carnival again! I have never had a bad cruise, it is all that you make of it

Gloria1967    8 years ago

just glad I wasn't his table mate

halfwit    8 years ago

And to further prove that this guy is a complete idiot......he stated that CCL offered him $100 American for his wife's "Lulu's" that cost $139 Canadian. Check the currency exchange rates, the difference is within a couple of dollars. Someone trying to get something for nothing.

mark3570    8 years ago

Some people are always looking to get something for nothing. You make your own good time while on vacation. Maybe you should have just hired your own private yacht since you have so much money to be cruising with $250+ pants. He probably thought complaining on social media would get him a free cruise smh

halfwit    8 years ago

This gentleman sounds like the idiot from another post that was p*ssed with CCL because they didn't notify him that it would be cold sailing out of Baltimore in the winter. Duh!!! Apparently, he doesn't believe in doing a little research before he does anything. Reviews are good, but one man's trash is another man's cash. Opinions of the same thing differs from person to person.

NicoleHam    8 years ago

We leave in 30 days to celebrate our 1st anniversary (we honeymooned on the dream!) Attitude is everything when going on vacation, you can always find something to complain about if you want to bad enough. Most of the issues here were not ship related, but hotel related. Book your own hotel and pick a 5 star if that's what you are used to! Book an interior to avoid balcony smokers. Don't get a room under the lido if you don't want to hear chairs. Do your own laundry, or heck DON'T do it.... you are on vacation after all. So many of the "issues" had could have been avoided had he done any research whatsoever, booked his own hotel, and picked a better location on the ship.

judyhrodriguez    8 years ago

john306    8 years ago

I may not be the richest person around but I value all my cruises on carnival

judyhrodriguez    8 years ago

He posted the same story on Carnivals page

judyhrodriguez    8 years ago

judyhrodriguez    8 years ago

I was on the Pride last week and for New years and everything was greay

kjc123    8 years ago

I love it when someone writes a long detailed post...even if it's terribly constructed....yet they never respond to defend themselves!

NicoleHam    8 years ago

After reading this I took a gander at his social media profile, that then lead me to his wife's....who works at Costco....they both brought $100+ pants? I don't know about you guys, but I find it hard to believe someone working retail in a big box store owns pants that expensive. Based on his page he is a big pot smoker, maybe he didn't bring enough, and was just cranky and having withdrawals.

john306    8 years ago

Not everyone can be happy were just happy to be on vacation and if we have a bad time it's our own fault just have fun and relax and be happy u can spend your vacation with your family and if u don't like cruising then don't go

gaylenesmith969    8 years ago

I am embarrassed to say that I am Canadian and this post makes me wish that I wasn't. He certainly sounds entitled and is probably French Canadian and so he was literarily translating! Needless to say I hope that we never travel on the same ship with him or his family! We have cruised on many lines and can honestly say that while not every trip has been perfect we think we are fortunate! Y

kjc123    8 years ago

I cant believe I actually made it thru this unbearable post. Misspellings....terrible sentence structure...dripping in entitlement. Again...why compose a post full of complaints when you make yourself look less than intelligent in the process. Wow. Blue steaks, bed bugs....and green water. Let's dive in honey!!

john306    8 years ago

I take no jeans just shorts and dress pants

sloopjohnb53    8 years ago

Who takes a pair of "$250" jeans on a cruise? Right!!

rianncoto    8 years ago

We have been on the Pride 3 times and going back May 15th. We use the laundry all the time and never had an issue. Also when you cruise and you get a room under the lido deck there will be a lot of noise. Always research the location of your room. We were just on the ship in November and had an amazing time.

teddygoogs    8 years ago

A blue steak. Btw is stewarD.

jbuehrer    8 years ago

After reading your blog my only guess is that you and your family are a bunch of royal dipshits. Who gets in a pool with green water, then eats in a restaurant in the same hotel & bitches when you have bedbugs. SMH. Are you deaf, dumb, blind & stupid?

kbiedlingmaier    8 years ago

Too bad you didn't have fun. We enjoyed our cruise. I wouldn't blame Carnival for all the problems at the hotel. The smoking is a hassle. The casino is too smokey and some of the passengers think they are "outside" when they are on their balconies. They are very rude. It is hard for ANY cruise to control. It is hard to see on the balconies since the ocean is out there. Wish you had a better time.

DropAnchor    8 years ago

Wow..hope you feel better venting and getting that off your chest? Also, who was Stewart?

Katievp    8 years ago

Why would you get in green pool water? I've never seen a blue steak. That's weird. Everything else does does sound pretty bad.

godiva    8 years ago

Damn, I understand fully how you feel. I hD an experience with carnival in Aug 2014. They list luggage and my room was not clean for 3 days. I even had to go out into the hallway to retrieve my own towels daily . I went downstairs to customer service Bout 6x on the trip. Finally the captain sent someone to the room to find out what was wrong. I told him ALL my complaints and concerns .

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