Wonderful Carnival Cruise - Poor Service from

Item: Carnival Panorama
Rating: 4.3
Author: theresaduhart

Carnival Panorama Cruise Review to Mexico

theresaduhart

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 37

Overall rating:

4.3 out of 5

Verified Review

6 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: December 18, 2021

Ship: Carnival Panorama

Cabin type: Oceanview

Cabin number: 3244

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

I had a great cruise in spite of the original Skymiles agent not informing me of the vaccination requirements for my 4 year old grandson and 9 year old granddaughter until after the cruise was booked. She was very polite and professional but missed informing me of key points for a cruise that cost me about $6K for my family. When I called in a day before the cruise seeking assistance from the agent regarding my son's not being able to identify his birth certificate, she was very rude. I asked for her name and only gave me her first name (Kelly/Kelli) and refused to give me her last name and hung up. on me. Next time, I will book directly with Carnival and leave out of it.

Embarkation

2 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

My two grandchildren ages 4 and 9 were not able to participate in the kid's club because they were not vaccinated. Yet, I was informed that it was okay to sign them up for the clubs.

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Great!

Ship tip

It's a beautiful new ship!

Thumbs up

Ports of call

Long Beach (Los Angeles), California

5 out of 5

Cabo San Lucas, Mexico

4 out of 5

Ensenada, Mexico

4 out of 5

Disembarkation

5 out of 5

6 Comments

roynelson56 2 years ago

These days in cruising it is more important than ever to read the fine print. Everything is spelled out in the documentation. We took our 9-year-old and 4-year-old granddaughters in December; there weren't any surprises. The 9-year-old (vaccinated) attended the kids club, and the 4-year-old knew she couldn't. Things are constantly evolving, so educating yourself is a must.

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izrgreen 2 years ago

Thank you for the review.

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AuntPinkie 2 years ago

Appreciate your feedback. Glad you made the most of your cruise. We prefer to deal directly with Carnival.

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javawoody 2 years ago

Look for a independent TA that works for you

Thumbs Up 1

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cruising2004 2 years ago

Thank you for sharing your experience.

Thumbs Up 1

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CruzeFan 2 years ago

Glad you enjoyed it. It’s always important to read and understand the requirements rather than depending on others. Especially when they are getting paid to sell you something.

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