Wonderful Carnival Cruise - Poor Service from
Carnival Panorama Cruise Review to Mexico
6 Night Mexican Riviera (Los Angeles Roundtrip)
Sail date: December 18, 2021
Ship: Carnival Panorama
Cabin type: Oceanview
Cabin number: 3244
Traveled as: Large Group
Reviewed: 2 years ago
Review summary
I had a great cruise in spite of the original Skymiles agent not informing me of the vaccination requirements for my 4 year old grandson and 9 year old granddaughter until after the cruise was booked. She was very polite and professional but missed informing me of key points for a cruise that cost me about $6K for my family. When I called in a day before the cruise seeking assistance from the agent regarding my son's not being able to identify his birth certificate, she was very rude. I asked for her name and only gave me her first name (Kelly/Kelli) and refused to give me her last name and hung up. on me. Next time, I will book directly with Carnival and leave out of it.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
It's a beautiful new ship!
Ports of call
Long Beach (Los Angeles), California
Disembarkation
6 Comments
roynelson56 2 years ago