Guest Services / Excursions Desk on Carnival Magic

4.0
(21 Reviews)

Here you'll be able to get any information necessary to help you best enjoy your cruise. Also, don't forget to book your port tour if you haven't already at this location.

21 Guest Services / Excursions Desk Reviews

5.0

by jaemom

We found the excursion desk and staff to be wonderful. Very helpful and compassionate in an unfortunate situation. Guest services was always busy, but still very helpful

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5.0

by thaddaway

We did 2 excursions we book 1 of them through the desk and the other online before we left. The people at the desk were very knowledgeable and helpful. We had a little trouble with my sons internet and chat option on the first day but before the end of the night they had it figured out.

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Was this review helpful? 4
4.0

by monicagregory

Efficient...we visited several times with questions.

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Was this review helpful? 4
1 Comment
5.0

by Cruzelady

excellent. my question was answered quickly and pleasantly

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Was this review helpful? 5
1.0

by Amber1995

Guest services is a joke. They are all confused and not on the same page. They told our group 3 different things about an issue we had. They simply do not care about the guest on board. Poor excuse for customer service!

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5 Comments
3.0

by tracig

This was really the only bad experience on the ship. I couldn't get my hub chat to work so after we were on the open seas I went to guest services and they removed the app from my phone and tried to re add it. Of course it didn't work cause I had no internet access. Then they just said sorry. I'm not sure why it's working, you'll need to upgrade to the better internet plan. "WHAT??" Then I went back the next day and got something different. She said I sent a report in and they will fix it for you and I'll give you a call to confirm. By the third day I still had not call and nothing working. Even though I had paid for the chat portion of the hub. Not only that but I couldn't even look at the fun times on my phone or anything because they removed the app from my phone and I couldn't get it back. At the first port I found free wifi and downloaded the app and it worked just fine after that. I was pretty upset that I couldn't get the app the first 3 days on the ship.

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Was this review helpful? 1
8 Comments
3.0

by PrashantMahabir

Crowded at certain times. Very helpful people.

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Was this review helpful? 1
5.0

by mspaula

Guest services contacted me to make sure I was fine after a fall in the casino

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Was this review helpful? 8
4 Comments

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