Beautiful cruise horrible ending
Carnival Glory Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Miami Roundtrip)
Sail date: February 02, 2019
Ship: Carnival Glory
Cabin type: Balcony
Cabin number: 6336
Traveled as: Large Group
Reviewed: 5 years ago
Review summary
My mother fell on the last night of the cruise from a drink that was spilled and never cleaned up so the floor was sticky. She required lots of medical, she was placed in a neck brace wrist brace and wheelchair. I went to guest services waited 45min to ask if we can get assistance the next day with her luggage and transportation off the ship. I was told someone would be up to transport her and her luggage at 7 am. Noone arrived I called down to guest services they stated they were sending someone up. After waiting a half hour for service we could not wait any longer because we had a early flight so we had to make several trips up and down. Finally someone met us to help transport her. When we went to leave the ship the gentleman that was transporting her was stopped by security and security stated my mother had to get out of the wheelchair and walk because the staff did not have correct I'd. After several minutes of arguing with security my mother crying cause she was in to much pain to walk a staff member Cookie came over and stated he would transport her out and that it should not have happened this way. I give Cookie a exceptional review he was very helpful getting us off the ship. This was are first cruise I booked 18 of us and due to our experience with guest services and security we will not be cruising again with carnival..also my mother now has high medical bills that she now has to pay due to a injury on ur ship. We will not be cruising with carnival after this experience!!Embarkation
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Entertainment
Children's Programs
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Cabin / Stateroom
Ports of call
Amber Cove (Puerto Plata), Dominican Republic
Disembarkation
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