Will not be returning to Carnival.

Carnival Freedom Cruise Review to Caribbean - Eastern

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 23

Overall rating:

2.7 out of 5
Verified Review
Carnival Freedom

7 Night Eastern Caribbean (Galveston Roundtrip)

Sail date: September 09, 2017

Ship: Carnival Freedom

Cabin type: Balcony

Cabin number: 7404

Traveled as: Large Group

Reviewed: 4 years ago

Review summary

I will admit that Carnival is not the cruise line for us. Their guest service was terrible and for the most part we felt as if we were stuck in Walmart for 7 days. We usually prefer to fly to a destination but decided to compromise on this because we were in a large group. Do not expect any customer service from Carnival!

Embarkation

1 out of 5
We boarded with some reluctance. We were hopeful that they would cancel the cruise because of the hurricane conditions but they did not. Because we were paid in full, we could not cancel without losing our money. They offered no other alternatives because they did not shorten the length of the cruise. Rather than offer a cruise at a later date, they insisted we go under these terrible conditions. They reserve the right to change the itinerary. Instead they decided to change our itinerary to an area that we did not wish to go. To make matters worse, the gulf was extremely rough and the boat was moving constantly for the first three days. Some passengers got quite seasick and even the staff remarked that it was the worst they had ever experienced. The pools were closed down and drained within hours of our embarkation and did not reopen until 2 days later. There was no credit for these days given nor was it offered.

Ship experiences

Food and Dining

2 out of 5
If you enjoy Golden Corral, you will enjoy your Carnival Cruise. There were a few exceptional items. Guy's Burgers, and the steakhouse were very good. The melting chocolate cake dessert was delicious as well.

Onboard Activities

2 out of 5
Pools were closed for the first 2.5 days because of the rough conditions. As I do not gamble, I was very disappointed with this development.

Entertainment

4 out of 5
There were some very good musician's on board. Donny James sang predominantly country music and he was very good. There was also a funk band onboard that was exceptional.

Children's Programs

No kids in our party

Service and Staff

3 out of 5
Although guest services and customer service was very poor for our cruise the restaurant staff, bar staff and all other staff aboard the ship were extremely professional. They actually were the only positive experience that Carnival had to offer. Staff was a 10, Carnival a solid 1

Ship Quality

3 out of 5
Most of the ship's design reminded me of the old Fremont street casino's in Vegas. The cabin's were not terrible though and we had done some investigation and knew what to expect. The bathroom's near the adult pool were very dirty and didn't look like they were cleaned regularly.

Cabin / Stateroom

3 out of 5
Our cabin was pretty comfortable. The bedding was clean and quite comfortable and our room steward did an excellent job. The rooms are small but not unpleasant and the balcony was inviting once the waters calmed down.

Ship tip

Try the Serenity Spa area at the front of the ship immediately. They have an outdoor lounge area that is not usually crowded and has comfortable seating and lounging.

Ports of call

Galveston, Texas Did not visit port

Key West, Florida Did not visit port

Itinerary change

Freeport, Grand Bahama Island Did not visit port

Itinerary change

Nassau, Bahamas Did not visit port

Itinerary change

Disembarkation

3 out of 5
We had paid for Faster to the Fun so our disembarkation process went fairly smooth. There was about an hour wait between the time that we had to exit our cabin and the time that we were able to exit the ship.
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