CARNIVAL CUSTOMER SERVICE AT ITS WORST

Carnival Ecstasy Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

1.0 out of 5
Verified Review

Sail Date: April 10, 2016
Ship: Carnival Ecstasy
Cabin Type: Oceanview
Cabin Number: M150
Traveled As: Family (young children)
Reviewed: 1 year ago

WHERE TO BEGIN HOW ABOUT SITTING IN OUR CAR FOR OVER AN HOUR ON A LINE AWAITING THE ABILITY TO BOARD THE SHIP. WE PAID FOR FASTER TO THE FUN AND DIDN'T GET ON BOARD UNTIL AFTER 2 PM. OUR ROOM WAS TO BE DECORATED FOR MY BIRTHDAY BUT WAS NOT AT THE CHECK IN COUNTER WE WERE HANDED OUR ENVELOPE CORRECT NAMES ON THE OUTSIDE WRONG ROOM KEYS WITH ANOTHER NAME ON BOTH  OUR CARDS. WE SET UP AND DID OUR CHECK IN ON LINE FOR MYSELF AND MY WIFE TO HAVE CHARGING PRIVILEGES AND OUR GUEST HAD HER OWN MASTER CARD  ON FILE FOR HER SIGN AND SAIL ACCOUNT YET ALL HER CHARGES WHERE PLACED ON OUR ACCOUNT WITH OUT OUR AUTHORIZATION. WE ORDERED SODA AND WATER FOR OUR ROOM BUT HAD NO REFRIG AND HAD TO CALL ROOM SERVICE TO HAVE ICE BROUGHT DOWN. THIS CRUISE WAS SUCH A DISASTER THAT WE HAVE DECIDED TO CANCEL THE NEXT 2 CRUISES THAT ARE BOOKED WITH CARNIVAL AND TRY ANOTHER CRUISE LINE AS SOON AS WE CAN LET THIS BAD TASTE IN OUR MOUTH FROM THIS ONE    

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
1 out of 5
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