The Dream was no dream
Carnival Dream Cruise Review to Caribbean - Southern
11 Night Southern Caribbean Carnival Journeys (New Orleans To San Juan)
Sail date: January 03, 2016
Ship: Carnival Dream
Cabin type: Balcony
Cabin number: 7422
Traveled as: Couple
Reviewed: 8 years ago
Review summary
Third time cruising with Carnival and it turned out to be quite disappointing. In a nutshell, the one port stop, St Maarten, I was really looking forward to was cancelled because the captain thought the seas were rough even though 4 other ships were able dock safely.
Embarkation was fast because we bought the Faster to the Fun package; otherwise the line is huge and takes about a couple hours to get past port security etc.
Our cabin experience was poor for the following reasons: 1) 1 110V outlet and 1 220V. My spouse uses a CPAP machine and so the power cord couldn't reach the outlet and had to convince the front desk clerks that we need an extension cord for a CPAP... you see, they only have a limited supply of them. Later on I realised there's one more 110V outlet in the bathroom above the mirror and one more 220V outlet for the nightstand lamp which didn't make a difference at all - CPAP needs a 110V. 2) bed was very uncomfortable and woke up every morning with a sore back. 3) AC vent was right above my bed, there is no setting to turn the AC off so I had to cover the vent in order for it not to blow into my legs and feet, otherwise I'd wake up with muscle aches. Otherwise, our cabin steward was friendly and attentive. Also, we had requested a king-size bed at the time of booking and no such for provided, for the second time in a row.
Entertainment program was a joke. Ungifted sing-alongs, karaoke, trivia and other boring activities. I thought I'd give Club Caliente a try - first night I checked it out was dead, second night was top 40s grannies-dancing. I did however enjoy the Academy of Fun lecture on star constellation navigation at sea (sadly I didn't remember the name of our lecturer).
The restaurant was decent, with decent food, gourmet-sized dishes. Buffet restaurant's food was nothing spectacular, big lines, cold food, coffee machines were often out of coffee. Desserts' taste was below average. The last couple days of the cruise they had run out of bananas, orange juice. I didn't see grapes or strawberries at all during the entire trip. We paid the Steak house a visit and I must admit the service and food were exceptional and one would expect so for the extra fee you pay.
The art auction staff (Park West) was very courteous and very friendly. I bought there paintings and am quite happy with my purchase. Chris, Soma and Galina deserve a lot of credit for making our cruise a bit more enjoyable!
The most disappointing part of the trip was the port stop we missed at St Maarten. It was the only reason we booked this cruise because, in my opinion, St Maarten is the only island worth seeing out of all the ones we visited. Captain claimed there were 'swells' and he couldn't safely dock. They had the ship tied to the pier, at the time I was having coffee on deck 11 and didn't feel the vessel rocking at all. I was so excited and was anxiously waiting for the announcement that we can head down to the gangway, only to realize the ship was leaving and heard the announcement. Of course, I took some pictures of the other ships at the port and I can clearly see there were no waves at all so, as you'd imagine, I developed my conspiracy theory. And even if the gangway was rocking as they claimed, they could have just dropped anchor and transport us by boats to the island, like they did in 2012 at Cozumel. Yet our cruise director arranged for a 'fun' day at sea - sand-bag tossing, more karaoke and a port fee refund of $9.57. What a joke! I went to the front desk to ask for some form of compensation for the nasty trick they pulled on us and was rudely advised that I need to call corporate (after we disembark at San Juan). Afterwards I did call corporate, waited for 45 mins to get to speak with a real person and was transferred to a department that wasn't even open. Falling short on luck over the phone, I submitted a formal complaint on Carnival's website and received a response that it's stated in the cruise contract that no compensation is given for weather-related itinerary changes. I guess it's their word against mine.
All in all, if you're looking for a cruise that won't nickel and dime you and not treat you like a scum bag when you catch them in the act, look to another cruise line. I will not be sailing Carnival again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Bonaire, Netherlands Special Municipality
37 Comments
mommy2theo 8 years ago
sesshu610 8 years ago
brandonswife 8 years ago
gellmore 8 years ago
CrusinTim 8 years ago
@Vesselinv.....A "swell" isn't necessarily a surface wave but more of an undercurrent you can't see. This would have effects of docking even a vessel with thrusters as the Dream has if the swells are strong enough. If the ship was due to dock in a tight area (short dock/other vessels docked), with "swells", it could be an issue for safety. Pay no attention to the trolls here on Cruiseline.com, in time, when they see their posts are null, they will disappear. Bon Voyage.....
vesselinv 8 years ago
CrusinTim: You’re absolutely right. I do grasp the extent of captain’s responsibilities and he, from his standpoint, made the right decision as he’s directly responsible for every single soul on the ship. It may have well been an underwater current at the edge of the pier or as you say upper level winds. What frustrated me was the explanation Carnival gave us and the way they handled the situation. The captain told us on the announcement that it’s due to swells and a swell is a surface wave - that’s what I went with. But in the end, the full/true story wasn’t conveyed to us, and that smells fishy, and that’s what I describe as shady business in my review. Sadly for most commenters it’s more important to troll around than to see my point of view and to keep in mind that they may end up being treated the same way. Third time is a charm!
brandonswify: I wish you all the fun you can have, especially the sewage stench all around the ship, which I decided to not include in my review, but which I’m sure you’re well aware of. Anyway, good travels!
cruisetn: I heard there’s a nude beach at Sint Maarten too which was on my list!
lmdelaney18 8 years ago
cruisentn 8 years ago
banaford 8 years ago
cruisentn 8 years ago
banaford 8 years ago
bigmac9054 8 years ago
cruisentn 8 years ago
jdubb0516 8 years ago
CrusinTim 8 years ago
@ Vesselinv....You most definitely are entitled to your opinion. There is no reason why you should have to explain how YOU felt about YOUR cruise. But one thing I would like to point out about porting in Sant Marteen..... even though the seas may have looked calm to you and the other passengers, you need to realize that porting a ship that big needs to takes many things into consideration that passengers don't realize, Even though the seas looked OK to dock, things like current, upper level winds (that may not be seen in the sea surface) and proximity to the other docked ships need to be taken into consideration for the safety factor. I can assure you, the Captain made a solid judgement in cancelling the port especially at the last minute for safety reasons and nothing else. I can assure you he would not have sailed to that port, hovered outside the port and decided to cancel the docking if it was about money. It may not have been explained to you and you may not understand, but feel safe in knowing that the Captain did what he thought was in the best safety of the passengers (think Costa Concordia). We sailed the Carnival Dream and Carnival in general 4 others times than that and we always had a great time. Don't make a snap judgement here....any cruise veteran knows there are reasons things like this happen...and it's NOT for the bottom line of the cruise line. The vessels Captain has the responsibility of the souls onboard first and foremost and I can assure you that when he reported to Carnival he had to decline the docking in St. Marteen, Carnival wasn't happy. Feel safe in the fact you are home safely although for reasons you may not like, but need to accept. Bon Voyage.......
cruisentn 8 years ago
sloopjohnb53 8 years ago
TeresaC1963 8 years ago
sloopjohnb53 8 years ago
RomeCouple 8 years ago
gatoraugustine 8 years ago
TeresaC1963 8 years ago
kmkerr8 8 years ago
vesselinv 8 years ago
Alright, most of you think I'm a chronic complainer.
I should have known (remembered) about the outlets. Not a big deal - they gave us an extension cord. What struct me was the way in which they questioned the fact - ‘Do you have a CPAP machine? Are you sure? We only give outlets if you have one because we’ve got a limited supply! And we can't just give it you - someone has to deliver it to your cabin!’. Plus, last year we didn’t have the CPAP and stayed in a bigger room (panoramic balcony deck 9 aft) and I’m pretty sure there was an extra outlet by the night stand.
TeresaC1963: I wouldn't be complaining about the missed stop if it were the case of a severe storm, strong waves or other serious weather condition. I was there, I saw it with my own eyes that the water at the pier was absolutely calm. Other reviewers (on the same trip) share the same opinion. That doesn’t justify the conspiracy. What does is the fact that you’re told one thing when you see it with your own eyes that it couldn’t possibly be the case. The reason? Perhaps they wanted us to stay on the ship and spend the budget allocated for St Maarten on the ship - the casino was packed full of people spending insane amounts of money that day. I’m sure they had a great day… for profit!
france123: I had done my research… by experience. Last year I went on the Carnival Freedom in January and I had nothing to complain about. I had the same expectations based on last year’s experience, except it was supposed to be a bigger, better ship, and the outcome fell short.
judyhale: We could have put the beds together ourselves as well but I don’t think a one-unit king-size is the same as two singles next to each other, or perhaps that’s what they mean when the online form asks you? Also, we didn’t have travelers insurance - I’ll know next time!
knk123: I’m not sorry I wrote it. Others, who can’t stand such corporate bull, will find it useful.
france123 8 years ago
gatoraugustine 8 years ago
knk123 8 years ago
bigmac9054 8 years ago
MandyCruisesToo 8 years ago
TeresaC1963 8 years ago
engineerrick 8 years ago
TeresaC1963 8 years ago
TeresaC1963 8 years ago
banaford 8 years ago
judes 8 years ago
bigmac9054 8 years ago
Deejay43 8 years ago