The Dream was no dream

Carnival Dream Cruise Review to Caribbean - Southern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 12

Overall rating:

2 out of 5
Carnival Dream

11 Night Southern Caribbean Carnival Journeys (New Orleans To San Juan)

Sail date: January 03, 2016

Ship: Carnival Dream

Cabin type: Balcony

Cabin number: 7422

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Third time cruising with Carnival and it turned out to be quite disappointing. In a nutshell, the one port stop, St Maarten, I was really looking forward to was cancelled because the captain thought the seas were rough even though 4 other ships were able dock safely.

 

Embarkation was fast because we bought the Faster to the Fun package; otherwise the line is huge and takes about a couple hours to get past port security etc.

 

Our cabin experience was poor for the following reasons: 1) 1 110V outlet and 1 220V. My spouse uses a CPAP machine and so the power cord couldn't reach the outlet and had to convince the front desk clerks that we need an extension cord for a CPAP... you see, they only have a limited supply of them. Later on I realised there's one more 110V outlet in the bathroom above the mirror and one more 220V outlet for the nightstand lamp which didn't make a difference at all - CPAP needs a 110V. 2) bed was very uncomfortable and woke up every morning with a sore back. 3) AC vent was right above my bed, there is no setting to turn the AC off so I had to cover the vent in order for it not to blow into my legs and feet, otherwise I'd wake up with muscle aches. Otherwise, our cabin steward was friendly and attentive. Also, we had requested a king-size bed at the time of booking and no such for provided, for the second time in a row.

 

Entertainment program was a joke. Ungifted sing-alongs, karaoke, trivia and other boring activities. I thought I'd give Club Caliente a try - first night I checked it out was dead, second night was top 40s grannies-dancing. I did however enjoy the Academy of Fun lecture on star constellation navigation at sea (sadly I didn't remember the name of our lecturer).

 

The restaurant was decent, with decent food, gourmet-sized dishes. Buffet restaurant's food was nothing spectacular, big lines, cold food, coffee machines were often out of coffee. Desserts' taste was below average. The last couple days of the cruise they had run out of bananas, orange juice. I didn't see grapes or strawberries at all during the entire trip. We paid the Steak house a visit and I must admit the service and food were exceptional and one would expect so for the extra fee you pay.

 

The art auction staff (Park West) was very courteous and very friendly. I bought there paintings and am quite happy with my purchase. Chris, Soma and Galina deserve a lot of credit for making our cruise a bit more enjoyable!

 

The most disappointing part of the trip was the port stop we missed at St Maarten. It was the only reason we booked this cruise because, in my opinion, St Maarten is the only island worth seeing out of all the ones we visited. Captain claimed there were 'swells' and he couldn't safely dock. They had the ship tied to the pier, at the time I was having coffee on deck 11 and didn't feel the vessel rocking at all. I was so excited and was anxiously waiting for the announcement that we can head down to the gangway, only to realize the ship was leaving and heard the announcement. Of course, I took some pictures of the other ships at the port and I can clearly see there were no waves at all so, as you'd imagine, I developed my conspiracy theory. And even if the gangway was rocking as they claimed, they could have just dropped anchor and transport us by boats to the island, like they did in 2012 at Cozumel. Yet our cruise director arranged for a 'fun' day at sea - sand-bag tossing, more karaoke and a port fee refund of $9.57. What a joke! I went to the front desk to ask for some form of compensation for the nasty trick they pulled on us and was rudely advised that I need to call corporate (after we disembark at San Juan). Afterwards I did call corporate, waited for 45 mins to get to speak with a real person and was transferred to a department that wasn't even open. Falling short on luck over the phone, I submitted a formal complaint on Carnival's website and received a response that it's stated in the cruise contract that no compensation is given for weather-related itinerary changes. I guess it's their word against mine.

 

All in all, if you're looking for a cruise that won't nickel and dime you and not treat you like a scum bag when you catch them in the act, look to another cruise line. I will not be sailing Carnival again.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

Ports of call

New Orleans, Louisiana

5 out of 5

Grand Turk Island

5 out of 5

Oranjestad, Aruba

5 out of 5

Bonaire, Netherlands Special Municipality

5 out of 5

Basseterre, St. Kitts

5 out of 5

St. John's, Antigua

5 out of 5

San Juan, Puerto Rico

5 out of 5
Was this review helpful? 12

37 Comments

mommy2theo    8 years ago

some people can't be pleased, it's sad really

sesshu610    8 years ago

just thank you for not cruising on carnival again.... I appreciate not having to deal with you

brandonswife    8 years ago

Ha ha ha, I saw this post when there was only 1 comment I started to comment but knew that there would be tons already from my fellow Dreamers. Good job guys👌🏾she's just miserable, I ALWAYS have a good time on the Dream 49 more days until I see her again ☺️

gellmore    8 years ago

Thank God you won't sail Carnival again!!!!!!!!!The Dream is rated 4.4 by all people who sail. There are some people (are you one of them?) who just looks for something to complain about so they can get "COMPENSATION"!!!!!! If you looked at cabin descriptions, it tells you about outlets, etc. oh well at least we won't have to read anymore of your slanted reviews.

CrusinTim    8 years ago

@Vesselinv.....A "swell" isn't necessarily a surface wave but more of an undercurrent you can't see. This would have effects of docking even a vessel with thrusters as the Dream has if the swells are strong enough. If the ship was due to dock in a tight area (short dock/other vessels docked), with "swells", it could be an issue for safety. Pay no attention to the trolls here on Cruiseline.com, in time, when they see their posts are null, they will disappear. Bon Voyage.....

vesselinv    8 years ago

CrusinTim: You’re absolutely right. I do grasp the extent of captain’s responsibilities and he, from his standpoint, made the right decision as he’s directly responsible for every single soul on the ship. It may have well been an underwater current at the edge of the pier or as you say upper level winds. What frustrated me was the explanation Carnival gave us and the way they handled the situation. The captain told us on the announcement that it’s due to swells and a swell is a surface wave - that’s what I went with. But in the end, the full/true story wasn’t conveyed to us, and that smells fishy, and that’s what I describe as shady business in my review. Sadly for most commenters it’s more important to troll around than to see my point of view and to keep in mind that they may end up being treated the same way. Third time is a charm!

 

brandonswify: I wish you all the fun you can have, especially the sewage stench all around the ship, which I decided to not include in my review, but which I’m sure you’re well aware of. Anyway, good travels!

 

cruisetn: I heard there’s a nude beach at Sint Maarten too which was on my list!

lmdelaney18    8 years ago

I've been on 6 cruises, all carnival and have never seen strawberries on any cruise. If that's your only complaint then I'd say that's good. I've enjoyed every carnival cruise and will continue to go on them!!

cruisentn    8 years ago

Excellent!

banaford    8 years ago

lol...cruisentn. We are almost the same age and I understand. My husband tells me it is on his bucket list as well. I say you only live once...have at it. Just might see you in St. Marteen someday. lol

cruisentn    8 years ago

Thanks banaford. Ima hafta to find a cruise with that in the itinerary. I wanted to go in my 20s with my wife but she wouldn't hear of it. I told her 'all this' wouldn't be where it is now, one day. Welp.. We're 53 and it's not where it once was. Lol. But it still will be a kick to go. I just wanna experience it. I'm kinda the hippie. ☺ Thanks for the heads up!

banaford    8 years ago

Or the French side of St Marteen, cruisentn.

bigmac9054    8 years ago

Great review jdubb0516! :)

cruisentn    8 years ago

I want to go to negril! .. Nude beach is on my bucket list. True story. Lol

jdubb0516    8 years ago

I was on the same boat well at least the final 10 days of it so I can't comment on the st. maarten stop but I have the opposite review. The weather was absolutely perfect 8 of the 10 days. Sunny and 80. The final two days coming back in was windy and chilly but oh well just sea days. I thought the food was great every night I was able to try different fish entrees, steak, chicken and more. For me that was just fine. Lunch buffets and the deli were good as well. As for the stops people need to get off the boat and out of the port and try new things. Yea I've been to Jamaica before but this time we traveled somewhere new and enjoyed a great day in Negril. I got to cliff jump at Ricks Cafe!!!! always wanted to do that. I've been to many ports more than once but theres many new things to do if you do some research. I'm from illinois so those 10 days were a great getaway. I enjoyed my Dream cruise. 7 cruises down in 5 years and can't wait for many more!

CrusinTim    8 years ago

@ Vesselinv....You most definitely are entitled to your opinion. There is no reason why you should have to explain how YOU felt about YOUR cruise. But one thing I would like to point out about porting in Sant Marteen..... even though the seas may have looked calm to you and the other passengers, you need to realize that porting a ship that big needs to takes many things into consideration that passengers don't realize, Even though the seas looked OK to dock, things like current, upper level winds (that may not be seen in the sea surface) and proximity to the other docked ships need to be taken into consideration for the safety factor. I can assure you, the Captain made a solid judgement in cancelling the port especially at the last minute for safety reasons and nothing else. I can assure you he would not have sailed to that port, hovered outside the port and decided to cancel the docking if it was about money. It may not have been explained to you and you may not understand, but feel safe in knowing that the Captain did what he thought was in the best safety of the passengers (think Costa Concordia). We sailed the Carnival Dream and Carnival in general 4 others times than that and we always had a great time. Don't make a snap judgement here....any cruise veteran knows there are reasons things like this happen...and it's NOT for the bottom line of the cruise line. The vessels Captain has the responsibility of the souls onboard first and foremost and I can assure you that when he reported to Carnival he had to decline the docking in St. Marteen, Carnival wasn't happy. Feel safe in the fact you are home safely although for reasons you may not like, but need to accept. Bon Voyage.......

cruisentn    8 years ago

Wow. The reviewer sound tense. Maybe a cruise would help.

sloopjohnb53    8 years ago

lol TeresaC

TeresaC1963    8 years ago

Move on to all inclusive resorts? Lol

sloopjohnb53    8 years ago

Like I commented earlier today, what do upset people do when they run out of cruise lines???

RomeCouple    8 years ago

If you go on a cruise with a bad attitude you will have a bad experience. 4th cruise coming up in 5 weeks. Best vacation ever!

gatoraugustine    8 years ago

Happy, happy, happy Carnival cruisers.

TeresaC1963    8 years ago

I know. Dang them for that bat rastards won't let us just stay. Lok

kmkerr8    8 years ago

Have sailed Carnival 3 times (4th coming in 2017!). Only complaint I had with them is they make you leave at the end of the cruise : (

vesselinv    8 years ago

Alright, most of you think I'm a chronic complainer. 

 

I should have known (remembered) about the outlets. Not a big deal - they gave us an extension cord. What struct me was the way in which they questioned the fact - ‘Do you have a CPAP machine? Are you sure? We only give outlets if you have one because we’ve got a limited supply! And we can't just give it you - someone has to deliver it to your cabin!’. Plus, last year we didn’t have the CPAP and stayed in a bigger room (panoramic balcony deck 9 aft) and I’m pretty sure there was an extra outlet by the night stand.

 

TeresaC1963: I wouldn't be complaining about the missed stop if it were the case of a severe storm, strong waves or other serious weather condition. I was there, I saw it with my own eyes that the water at the pier was absolutely calm. Other reviewers (on the same trip) share the same opinion. That doesn’t justify the conspiracy. What does is the fact that you’re told one thing when you see it with your own eyes that it couldn’t possibly be the case. The reason? Perhaps they wanted us to stay on the ship and spend the budget allocated for St Maarten on the ship - the casino was packed full of people spending insane amounts of money that day. I’m sure they had a great day… for profit!

 

france123: I had done my research… by experience. Last year I went on the Carnival Freedom in January and I had nothing to complain about. I had the same expectations based on last year’s experience, except it was supposed to be a bigger, better ship, and the outcome fell short. 

 

judyhale: We could have put the beds together ourselves as well but I don’t think a one-unit king-size is the same as two singles next to each other, or perhaps that’s what they mean when the online form asks you? Also, we didn’t have travelers insurance - I’ll know next time!

 

knk123: I’m not sorry I wrote it. Others, who can’t stand such corporate bull, will find it useful.

france123    8 years ago

It sounds to me like u are a chronic complainer...I have never been on a cruise and I am very well aware that on my upcoming cruise ....ALL OF THE THINGS U MENTIONED...are covered in great detail on some forum or website!!! I've done my research...why didn't you? Some people are never happy!!!

gatoraugustine    8 years ago

Please don't cruise again. I don't need this kind of negativity around me. Happily cruised 11 times and I always see these complainers on board. Leave your crappy life at home and enjoy yourself for once. Anything you do or information is available before you plan. The outlet thing has always been the same, like said above if you have sailed before you should have known.

knk123    8 years ago

After reading all these comments I think she is sorry she wrote that story... Haha. I've been on several different crude lines that could not stop at a port for one reason or another that's how it is. Also I always bring 2 power strips and pack them separately just in case one gets confiscated.

bigmac9054    8 years ago

She's still trumatized from running out of bananas!

MandyCruisesToo    8 years ago

I have a feeling that nothing would have pleased you. Even if you would have made it to St. Maarten you most assuredly would have found something to complain about, the water was too beautiful a shade of blue green perhaps?

TeresaC1963    8 years ago

And I just realized you said this was your 3rd time cruising with Carnival so how on earth did you not know about the outlets (or lack thereof)?

engineerrick    8 years ago

Most of what you "reported" should have been expected if you had done a little bit of homework, including reading your cruise contract. I suspect you will encounter much of the same on all cruise lines. Cruising is just not for everybody. 😎

TeresaC1963    8 years ago

And Carnival is right, the change of itinerary policy is in the cruise contract. And please explain what motive there would be for the captain to just arbitrarily decide not to port. What conspiracy?

TeresaC1963    8 years ago

Carnival tells you up front on their website that there is one 110v outlet. They also say extension cords are allowed as long as they don't have surge protectors. A little research a head of time will alleviate some of those issues.

banaford    8 years ago

I think is was a conspiracy. All those nasty tricks!

judes    8 years ago

My husband uses a C pap as well, we take an extension cord no problems at all. The beds are twins the room steward would have pushed them together for you. I realize that is something you requested a head of time but it is an easy fix. I'm sorry your cruise didn't turn out as you wanted it to but I think you will find problems whichever cruise line you travel. We are sailing on the Dream in September and I plan on having a great time even if it doesn't go exactly as planned. Did you have trip insurance? Some will pay for missed for missed ports/changed itineraries.

bigmac9054    8 years ago

Thank you for your review and opinion. I'm sure Carnival won't miss you either! Happy cruising :)

Deejay43    8 years ago

With the exception of the more exclusive lines there are several examples of your difficulties and disappointments on every cruise review site about all of the cruise lines. You are not alone!

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